Bute Park User Survey 2021

We are proud that Bute Park has continued to play an important role in supporting Cardiff’s residents with access to green and open space for their physical and mental wellbeing throughout the coronavirus pandemic.

The Bute Park Management Team conduct a user survey every year to monitor our performance and your satisfaction with the park. In 2018, 2019 and 2020 the park received a 98% satisfaction rate.

A number of common themes emerged; broadly speaking people were very satisfied with the park and expressed how valuable the site was to them. Its natural features, the city centre location and high standard of maintenance and cleanliness were particularly prized.

We would love to hear your views and suggestions on how to make your visitor experience even better and would be grateful if you could spare a few minutes of your time to answer some questions which we will use to inform and develop our future plans.

Mae’r arolwg yma hefyd ar gael yn Gymraeg, holwch aelod o staff.

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* 1. What is typically your main reason for visiting Bute Park?

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* 2. What have you recently seen in the park that has had a negative impact on your visit?

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* 3. What would encourage you to visit Bute Park more often?

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* 4. Bute Park Improvement Projects

The current Bute Park Improvement Project is the “Save Pumba” scheme which has been very popular and will soon be concluded. Thank you to all who have made a contribution. [Link]

What would you like the next Improvement Project to be?

Some suggestions currently under consideration are listed below, please choose your favourite 2 options that you would support being progressed [limit to 2]

A new wooden sculpture

Additional planting to provide greater horticultural interest in winter

Additional play equipment for the Woodland Balance Trail

Benches

Improvements to the Bute Park plant shop

New interpretation signage about the flora and fauna found in and along the Dock Feeder Canal.

New interpretation signage about the park’s tree collection

New interpretation signage about the River Taff

Self-guided trail leaflet about park features of interest

Self-guided trail leaflet featuring the park’s sculptures

Upgrade of informal footpaths through woodland (e.g. between the Bute Park Visitor Centre and Blackweir Bridge) to alleviate ponding and to maintain access during winter months.

Water fountains

We are interested in your thoughts and ideas. Are there schemes you have seen in other parks that we should explore for Bute Park? (please specify)

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* 5. Do you usually look up information about a park online?

Yes, before visiting the park

Yes, after visiting the park

Yes, while in the park

Yes, both before and after visiting the park

No, because I don’t want to

No, because I can’t access the internet

Other (please specify)

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* 6. How do you prefer to explore information about the parks you visit?

You can select more than one answer.

Information boards in the park

Information - Leaflets; physical resource packs

Information at a Visitor Centre – staff / front of house volunteers

Information at cafes - Leaflets; physical resource packs

Self-led walking tours and trails

Guided walking tours

Special events, e.g. talks, exhibitions, interactive learning sessions, workshops

Park website

Social media, e.g. Facebook, Twitter, Instagram

Digital content, e.g. app, videos, games

Other (please specify)

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* 7. How do you find out what is happening at Bute Park e.g. new developments, events etc.?

Website

Social Media

Information provided at Bute Park (Noticeboards, posters etc)

Word of mouth

Local media

Other (please specify)

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* 8. The Bute Park Plant Shop opened in spring 2018. The plant shop is open on a Wednesday, Saturday and Sunday (10am – 3pm) and the new entrance is next to the Visitor Centre and Secret Garden Café.

Did you already know about the Plant Shop?

Yes

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* 9. Have you ever visited the Bute Park Plant Shop?

Yes

Yes, more than once

Yes, I consider myself a regular

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* 10. How did you find out about the plant shop?

Bute Park social media

Cardiff Council social media

Bute Park website

Word of mouth

Walking past

Attended previous plant sales in the park

Attended guided tour of Nurseries

Attended workshops and talks

At a pop up plant sale in another location

Other (please specify)

None of the above

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* 11. How would you rate the Plant Shop regarding the following?

	Very Poor	Poor	Fair	Good	Excellent	N/A
Competitive prices	Competitive prices Very Poor	Competitive prices Poor	Competitive prices Fair	Competitive prices Good	Competitive prices Excellent	Competitive prices N/A
Quality of stock available	Quality of stock available Very Poor	Quality of stock available Poor	Quality of stock available Fair	Quality of stock available Good	Quality of stock available Excellent	Quality of stock available N/A
Range of plants available	Range of plants available Very Poor	Range of plants available Poor	Range of plants available Fair	Range of plants available Good	Range of plants available Excellent	Range of plants available N/A
Plant stock labelling and signage	Plant stock labelling and signage Very Poor	Plant stock labelling and signage Poor	Plant stock labelling and signage Fair	Plant stock labelling and signage Good	Plant stock labelling and signage Excellent	Plant stock labelling and signage N/A
Presentation of the plant sales area	Presentation of the plant sales area Very Poor	Presentation of the plant sales area Poor	Presentation of the plant sales area Fair	Presentation of the plant sales area Good	Presentation of the plant sales area Excellent	Presentation of the plant sales area N/A
Expert knowledge of nursery staff	Expert knowledge of nursery staff Very Poor	Expert knowledge of nursery staff Poor	Expert knowledge of nursery staff Fair	Expert knowledge of nursery staff Good	Expert knowledge of nursery staff Excellent	Expert knowledge of nursery staff N/A
Proximity to the city	Proximity to the city Very Poor	Proximity to the city Poor	Proximity to the city Fair	Proximity to the city Good	Proximity to the city Excellent	Proximity to the city N/A
Attractive location in the middle of Bute Park	Attractive location in the middle of Bute Park Very Poor	Attractive location in the middle of Bute Park Poor	Attractive location in the middle of Bute Park Fair	Attractive location in the middle of Bute Park Good	Attractive location in the middle of Bute Park Excellent	Attractive location in the middle of Bute Park N/A
External signage (building)	External signage (building) Very Poor	External signage (building) Poor	External signage (building) Fair	External signage (building) Good	External signage (building) Excellent	External signage (building) N/A
Signage (in the park)	Signage (in the park) Very Poor	Signage (in the park) Poor	Signage (in the park) Fair	Signage (in the park) Good	Signage (in the park) Excellent	Signage (in the park) N/A
Location, how easy it is to find the Plant Shop within the park	Location, how easy it is to find the Plant Shop within the park Very Poor	Location, how easy it is to find the Plant Shop within the park Poor	Location, how easy it is to find the Plant Shop within the park Fair	Location, how easy it is to find the Plant Shop within the park Good	Location, how easy it is to find the Plant Shop within the park Excellent	Location, how easy it is to find the Plant Shop within the park N/A

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* 12. Would you shop with us again?

Yes

None of the above

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* 13. Would you recommend us to a friend?

Yes

None of the above

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* 14. Did you know that most days (weather permitting) you will also find a trolley of plants outside the Summerhouse Café?

Yes

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* 15. Have you bought plants from the trolley and honesty box before?

Yes, once

Yes, more than once

No. I didn’t want any plants

No, I didn’t have any cash with me to pay

None of the above

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* 16. Would you be more likely to buy plants from the trolley if you were able to make a card payment to the Summerhouse Café?

Yes

None of the above

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* 17. Overall, how would you rate the park out of 10?

Very Poor

Excellent

Very Poor

Excellent

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* 18. We hold a Mailing List to contact people about family events, our donation scheme, conservation days and volunteering, the Friends Group, the Plant Shop and other general news. Please leave your name and email address if you would like to be added to this mailing list.

Name

Email Address

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The information that you provide in completing this form will be treated as confidential, in line with the requirements of the Data Protection Act 2018 and the General Data Protection Principles.

Any data supplied by you on this form will be processed in accordance with Data Protection Act requirements and in supplying it you consent to the Council processing the data for the purpose for which it is supplied. All personal information provided will be treated in the strictest confidence and will only be used by the Council or disclosed to others for a purpose permitted by law.

If you wish to withdraw consent at any time, please email consultation@cardiff.gov.uk

For further information on how we process your personal data please refer to our Privacy Policy - or contact the Data Protection Officer, Room 357, County Hall, CF10 4UW, email: dataprotection@cardiff.gov.uk

Bute Park User Survey 2021

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* 1. What is typically your main reason for visiting Bute Park?

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* 2. What have you recently seen in the park that has had a negative impact on your visit?

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* 3. What would encourage you to visit Bute Park more often?

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* 5. Do you usually look up information about a park online?

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* 6. How do you prefer to explore information about the parks you visit?You can select more than one answer.

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* 7. How do you find out what is happening at Bute Park e.g. new developments, events etc.?

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* 8. The Bute Park Plant Shop opened in spring 2018. The plant shop is open on a Wednesday, Saturday and Sunday (10am – 3pm) and the new entrance is next to the Visitor Centre and Secret Garden Café.Did you already know about the Plant Shop?

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* 9. Have you ever visited the Bute Park Plant Shop?

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* 10. How did you find out about the plant shop?

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* 11. How would you rate the Plant Shop regarding the following?

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* 12. Would you shop with us again?

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* 13. Would you recommend us to a friend?

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* 14. Did you know that most days (weather permitting) you will also find a trolley of plants outside the Summerhouse Café?

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* 15. Have you bought plants from the trolley and honesty box before?

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* 16. Would you be more likely to buy plants from the trolley if you were able to make a card payment to the Summerhouse Café?

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* 17. Overall, how would you rate the park out of 10?

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* 18. We hold a Mailing List to contact people about family events, our donation scheme, conservation days and volunteering, the Friends Group, the Plant Shop and other general news. Please leave your name and email address if you would like to be added to this mailing list.

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* 6. How do you prefer to explore information about the parks you visit?

You can select more than one answer.

* 8. The Bute Park Plant Shop opened in spring 2018. The plant shop is open on a Wednesday, Saturday and Sunday (10am – 3pm) and the new entrance is next to the Visitor Centre and Secret Garden Café.

Did you already know about the Plant Shop?