Using the rating scale below, please indicate which statement most relates to your experience when buying a shared ownership property from SO Living.

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* 1. Scheme
Which scheme did you purchase your house from?

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* 2. Marketing 
Whilst looking for  a shared ownership property how informative was the following SO Living documents ?

  Extremely informative Very informative Somewhat informative Not so informative Not at all informative
Guide to Shared Ownership
SO Living development brochure

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* 3. SO Living Website
Whilst looking for a shared ownership property how well did the SO Living website meet your needs in the following areas?

  Extremely well Very well Quite well Not well Not at all well
How well the website looked
How well did we provide information that was easily understood
How well were you able to find what you were looking for

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* 4. Social Media
Thinking about how you found out about the properties we have for sale, how helpful was it for you to be able to find the properties on the following social media sites?

  Extremely helpful Very helpful Somewhat helpful Not helpful Not at all helpful N/A
Facebook
Twitter

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* 5. Development Events
If you attended one of our events, how helpful was the following?

  Extremely helpful Very helpful Somewhat helpful Not so helpful Not at all helpful N/A
The timing of the event
The display boards at the event
The knowledge of the sales team at the event
The brochures and guides provided at the event

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* 6. Pre-reservation
Once you have chosen your property how informative was the following information provided at the pre-reservation meeting?

  Extremely informative Very informative Somewhat informative Not so informative Not at all informative
The offer letter
The customer journey booklet
The reservation checklist

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* 7. Completion
When the Sales Officer met you at your new home how informative was the following information?

  Extremely informative Very informative Somewhat informative Not so informative Not at all informative
The home user guide
The completion letter
The Sales Officer

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* 8. Communication
Throughout the Shared Ownership process, how helpful were the Sales Team with any queries you may have had in the following areas ?

  Extremely helpful Very Helpful Somewhat helpful Not so helpful Not at all helpful
Explaining the shared ownership process
How the sales officer kept you informed throughout the process
Arranging viewings and measure up appointments

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* 9. Overall, how satisfied are you with our shared ownership process?

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* 10. Would you recommend purchasing shared ownership through SO Living ?

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* 11. Do you have any final comments that would help improve our service?

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* 12. Would you be happy for us to use your comments for any future marketing?

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