2021/22 Match Day Experience Survey - General Feedback Overall Experience We hope you had a great day out at StoneX Stadium. To help us improve the matchday experience and all areas of our service please answer this short survey. It should take no more than five minutes to complete. Thank you for visiting StoneX Stadium, the home of Saracens. Question Title * How likely is it that you would recommend a day at Saracens to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * How would you rate your overall matchday experiences? A terrible experience A poor experience Average experience A good experience A fantastic experience A terrible experience A poor experience Average experience A good experience A fantastic experience Question Title * If we could do one thing to improve your experiences what would it be? Question Title * How would you rate the quality of the following factors at StoneX Stadium? Poor Quality Below Standard Standard Good Excellent N/A Seating (comfort) Seating (comfort) Poor Quality Seating (comfort) Below Standard Seating (comfort) Standard Seating (comfort) Good Seating (comfort) Excellent Seating (comfort) N/A Food and drink Food and drink Poor Quality Food and drink Below Standard Food and drink Standard Food and drink Good Food and drink Excellent Food and drink N/A Retail Experience (Saracens shop) Retail Experience (Saracens shop) Poor Quality Retail Experience (Saracens shop) Below Standard Retail Experience (Saracens shop) Standard Retail Experience (Saracens shop) Good Retail Experience (Saracens shop) Excellent Retail Experience (Saracens shop) N/A View of the rugby View of the rugby Poor Quality View of the rugby Below Standard View of the rugby Standard View of the rugby Good View of the rugby Excellent View of the rugby N/A Toilets (accessibility and cleanliness) Toilets (accessibility and cleanliness) Poor Quality Toilets (accessibility and cleanliness) Below Standard Toilets (accessibility and cleanliness) Standard Toilets (accessibility and cleanliness) Good Toilets (accessibility and cleanliness) Excellent Toilets (accessibility and cleanliness) N/A Atmosphere Atmosphere Poor Quality Atmosphere Below Standard Atmosphere Standard Atmosphere Good Atmosphere Excellent Atmosphere N/A Pioneers (stewards) Pioneers (stewards) Poor Quality Pioneers (stewards) Below Standard Pioneers (stewards) Standard Pioneers (stewards) Good Pioneers (stewards) Excellent Pioneers (stewards) N/A Speed and length of queues Speed and length of queues Poor Quality Speed and length of queues Below Standard Speed and length of queues Standard Speed and length of queues Good Speed and length of queues Excellent Speed and length of queues N/A Access into and around the ground Access into and around the ground Poor Quality Access into and around the ground Below Standard Access into and around the ground Standard Access into and around the ground Good Access into and around the ground Excellent Access into and around the ground N/A 20% of survey complete. Next
