Oakham Castle Visitor Survey 2017/18

In 2014, Oakham Castle was awarded £2.1 million by the Heritage Lottery Fund and, following an extensive refurbishment, re-opened in May 2016.

It is very important that we find out what our visitors think of the developments that we have made at the Castle and to ask if there are any further improvements you would like to see.

We also need to gather some information about our visitors that will help us to make plans for the future of the Castle, including what special events you might be interested in, our facilities and why you chose to visit us today.

Thank you very much for your help, we hope you enjoy your visit.

Question Title

* 1. Is this your first visit to Oakham Castle?

Yes

It's my first visit since the refurbishments took place

Question Title

* 2. Why did you choose to visit Oakham Castle today?

To see the new displays

General visit to see the Castle

To attend a particular event/ activity

Just passing

Research

Special interest

Other (please specify)

Question Title

* 3. How would you rate your visit?

	Excellent	Good	Okay	Poor
Friendliness and helpfulness of the staff and volunteers	Friendliness and helpfulness of the staff and volunteers Excellent	Friendliness and helpfulness of the staff and volunteers Good	Friendliness and helpfulness of the staff and volunteers Okay	Friendliness and helpfulness of the staff and volunteers Poor
The displays in the Castle	The displays in the Castle Excellent	The displays in the Castle Good	The displays in the Castle Okay	The displays in the Castle Poor
The activities in the Castle	The activities in the Castle Excellent	The activities in the Castle Good	The activities in the Castle Okay	The activities in the Castle Poor
Provision for families	Provision for families Excellent	Provision for families Good	Provision for families Okay	Provision for families Poor
Presentation and cleanliness	Presentation and cleanliness Excellent	Presentation and cleanliness Good	Presentation and cleanliness Okay	Presentation and cleanliness Poor
Refreshments	Refreshments Excellent	Refreshments Good	Refreshments Okay	Refreshments Poor
Shop	Shop Excellent	Shop Good	Shop Okay	Shop Poor
Toilets	Toilets Excellent	Toilets Good	Toilets Okay	Toilets Poor
Overall enjoyment	Overall enjoyment Excellent	Overall enjoyment Good	Overall enjoyment Okay	Overall enjoyment Poor

Question Title

* 4. How easy was it for you to get around the Castle

Very easy

Easy

Difficult

Very difficult

Do you have any further comments?

Question Title

* 5. How did you find out about us?

Just passing

Newspaper/ magazine

Word of mouth/ local knowledge

Site leaflet

Internet

Facebook/ Twitter

Visitor accommodation

Other heritage site/ visitor attraction

Other (please specify)

Question Title

* 6. How far have you travelled to visit Oakham Castle today?

Under 5 miles

5-10 miles

11-30 miles

31-50 miles

Over 50 miles

Overseas

Question Title

* 7. What was your main method of transport?

Walking

Bicycle

Motorbike

Car

Bus

Train

Question Title

* 8. Are you...

Local (living in Rutland)

On a day trip from outside Rutland

On holiday

What is your home postcode?

Question Title

* 9. We're trying to gain a better understanding of our visitors to help us make decisions about future developments, events and activities on site.

How much do you think you will spend at Oakham Castle during your visit today?

£0

Less than £5

£5-£10

£10-£15

£15-£20

£20-£25

£25-£30

Other (please specify)

Question Title

* 10. What sort of special events would you be interested in at Oakham Castle (please tick all that apply)

Living History/ Re-enactments

Exhibitions

Seasonal family events and activities such as Easter, Hallowe'en and Christmas

Creative workshops such as painting, mosaic, writing and photography

Storytelling

Theatre

Music concerts

Nature walks and activities in the Castle grounds

Picnics

Community Plays

Heritage Skills training

Community Arts Projects

Other (please specify)

Question Title

* 11. Standard admission to Oakham Castle is free. Would you be happy to pay for special events at the Castle?

Yes

Question Title

* 12. Did you purchase refreshments during your visit to Oakham?

In the Castle

In a cafe, restaurant or pub in Oakham

Question Title

* 13. What did you particularly like about your visit to Oakham Castle?

Question Title

* 14. Can you suggest any improvements that you would like to see at Oakham Castle

Question Title

* 15. Do you have any other comments about your visit today?

Question Title

* 16. Did you visit Oakham Castle...

Alone

With family members

With friends

As the leader of an organised group

As a member of an organised group

Other (please specify)

Question Title

* 17. Are you aged...

11-16

17-18

19-25

25-59

60 and over

Prefer not to say

Question Title

* 18. Are you...

Male

Female

Question Title

* 19. Do you consider yourself to have a disability?

Yes

Prefer not to say

Question Title

* 20. Are you...

Asian (Bangladeshi, Indian, Pakistani, other)

Asian (Chinese)

Black (Caribbean, African, other)

Mixed ethnic group

White

Other (please specify)

Question Title

* 21. Which of the following options best describes your current employment status?

In paid employment/ self employed

Unemployed

Retired

Stay at home parent

Studying

Full-time carer

Other (please specify)

Question Title

* 22. What is/ was your main employed occupation? (if applicable)

Question Title

* 23. Was there a special event or extra activity on during your visit?

Question Title

* 24. Would you visit Oakham Castle again?

Yes

Not sure

Question Title

* 25. Would you recommend visiting Oakham Castle to your friends and family?

Yes

Question Title

* 1. Is this your first visit to Oakham Castle?

Question Title

* 2. Why did you choose to visit Oakham Castle today?

Question Title

* 3. How would you rate your visit?

Question Title

* 4. How easy was it for you to get around the Castle

Question Title

* 5. How did you find out about us?

Question Title

* 6. How far have you travelled to visit Oakham Castle today?

Question Title

* 7. What was your main method of transport?

Question Title

* 8. Are you...

Question Title

* 9. We're trying to gain a better understanding of our visitors to help us make decisions about future developments, events and activities on site.How much do you think you will spend at Oakham Castle during your visit today?

Question Title

* 10. What sort of special events would you be interested in at Oakham Castle (please tick all that apply)

Question Title

* 11. Standard admission to Oakham Castle is free. Would you be happy to pay for special events at the Castle?

Question Title

* 12. Did you purchase refreshments during your visit to Oakham?

Question Title

* 13. What did you particularly like about your visit to Oakham Castle?

Question Title

* 14. Can you suggest any improvements that you would like to see at Oakham Castle

Question Title

* 15. Do you have any other comments about your visit today?

Question Title

* 16. Did you visit Oakham Castle...

Question Title

* 17. Are you aged...

Question Title

* 18. Are you...

Question Title

* 19. Do you consider yourself to have a disability?

Question Title

* 20. Are you...

Question Title

* 21. Which of the following options best describes your current employment status?

Question Title

* 22. What is/ was your main employed occupation? (if applicable)

Question Title

* 23. Was there a special event or extra activity on during your visit?

Question Title

* 24. Would you visit Oakham Castle again?

Question Title

* 25. Would you recommend visiting Oakham Castle to your friends and family?

Question Title

* 26. What date did you visit Oakham Castle?

* 9. We're trying to gain a better understanding of our visitors to help us make decisions about future developments, events and activities on site.

How much do you think you will spend at Oakham Castle during your visit today?