* 1. As a first impression how would you rate our service

* 2. How would you rate the way the office staff handled your initial enquiry

* 3. Did our engineer arrive within the specified timeslot

* 4. Was our Engineer presentable, polite and informative

* 5. Did we complete the works in your property first time

* 6. Would you be happy for the same operative to return to your property

* 7. How would you rate the quality of the plumbing in your property

* 8. What improvements would you like to see from our Customer Care Team or our Company in general

* 9. Did our level of service meet your expectations

* 10. Contact Details

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