Wintle Heating and Plumbing Customer Service Survey * 1. As a first impression how would you rate our service Needs improvement Satisfactory Good Excellent Other (please specify) * 2. How would you rate the way the office staff handled your initial enquiry Needs improvement Satisfactory Good Excellent Other (please specify) * 3. Did our engineer arrive within the specified timeslot Yes No If No please comment further * 4. Was our Engineer presentable, polite and informative Yes No If No please comment further * 5. Did we complete the works in your property first time Yes No If No are you aware of the reason why * 6. Would you be happy for the same operative to return to your property Yes No * 7. How would you rate the quality of the plumbing in your property Needs improvement Satisfactory Good Excellent Other (please specify) * 8. What improvements would you like to see from our Customer Care Team or our Company in general * 9. Did our level of service meet your expectations Yes No * 10. Contact Details Site Name Plot Number Name Address Phone Number Email Address Done