Wintle Heating and Plumbing Customer Service Survey As a first impression how would you rate our service Question Title * 1. As a first impression how would you rate our service Needs improvement Satisfactory Good Excellent Other (please specify) How would you rate the way the office staff handled your initial enquiry Question Title * 2. How would you rate the way the office staff handled your initial enquiry Needs improvement Satisfactory Good Excellent Other (please specify) Did our engineer arrive within the specified timeslot Question Title * 3. Did our engineer arrive within the specified timeslot Yes No If No please comment further Was our Engineer presentable, polite and informative Question Title * 4. Was our Engineer presentable, polite and informative Yes No If No please comment further Did we complete the works in your property first time Question Title * 5. Did we complete the works in your property first time Yes No If No are you aware of the reason why Would you be happy for the same operative to return to your property Question Title * 6. Would you be happy for the same operative to return to your property Yes No How would you rate the quality of the plumbing in your property Question Title * 7. How would you rate the quality of the plumbing in your property Needs improvement Satisfactory Good Excellent Other (please specify) What improvements would you like to see from our Customer Care Team or our Company in general Question Title * 8. What improvements would you like to see from our Customer Care Team or our Company in general Did our level of service meet your expectations Question Title * 9. Did our level of service meet your expectations Yes No Contact Details Question Title * 10. Contact Details Site Name Plot Number Name Address Phone Number Email Address Done