Optimum Physio Patient Satisfaction Survey This survey is anonymous and should only take about 10 minutes to complete. Please take the time to offer extra comments where possible. We appreciate your feedback, and hope to continue to provide and improve our services. Question Title * 1. When did you recieve treatment from Optimum Physio (Please tick every month you received treatment)? September 2017 October 2017 November 2017 December 2017 Question Title * 2. Was the cost of your physiotherapy covered by: yourself BUPA Nuffield Health Aviva WPA Simply Health Question Title * 3. How did you hear of Optimum Physio? Word of mouth Internet search engine results Recommendation by previous patient Whilst attending Pilates classes at the Pilates Hut Your health insurance provider recommendation Other (please specify) Question Title * 4. How would you rate your overall experience at Optimum Physio? poor excellent poor excellent Comments Question Title * 5. How long did you have to wait for your initial appointment after contacting Optimum Physio? Less than 2 days Less than a week Within a fortnight More than a fortnight Question Title * 6. If you were seen at the Pilates Hut, was your appointment in the OLD treatment room accessed via the front of the building, or in the NEW treatment room accessed by it's own door, round the back of the building? The OLD treatment room, accessed via the front of the building The NEW treatment room, accessed by it's own door, round the back of the building Question Title * 7. If you were seen at the Pilates Hut: please tick all you agree with. "I felt the treatment room was..." Professional Quiet Cosy Clinical Too cold Claustraphobic Too spacious Warm Peaceful Relaxing Not very private Sparse Uninteresting Suitable Comfortable Comments Question Title * 8. Did the physiotherapist explain, and ensure you understood, the results of your assessment? Yes, my results were fully explained so that I understood them No, my results were not fully explained and I did not fully understand them (Please give details below) Comments Question Title * 9. Did you feel the physiotherapist tailored the treatment plan to suit your particular goals? Yes No Comments Question Title * 10. Were you happy with the outcome of your treatments? No Undecided Yes N/A - Still recieving treatment No Undecided Yes N/A - Still recieving treatment Please let us know how you feel we can improve the Optimum Physio service. 100% of survey complete. Done. Thank you for your feedback!