Introduction

We aim to offer the highest standard of service at all times.  We would like to know about your recent experience as a tenant, resident or other customer of Bellsmyre.  Please take a few minutes to complete this survey and share your views with us.  We will use the information we gather to help us find out whether we are meeting expected standards, and to identify any aspects of our service that may need improvement.

If you have any questions about this survey, or require assistance, please contact our staff team on 01389 765179 or email enquiries@bellsmyre-ha.org

Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Bellsmyre?

Question Title

* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Bellsmyre?

To what extent do you agree or disagree with the following?

Question Title

* 2. To what extent do you agree or disagree with the following?

  Agree strongly Agree Neither agree or disagree Disagree Disagree strongly
Bellsmyre provides an effective and efficient service
Bellsmyre provides the standard and quality of service I expect
Bellsmyre treats its tenants and customers fairly
How would you describe the member of staff you dealt with?

Question Title

* 3. How would you describe the member of staff you dealt with?

  Always Usually Occasionally Never
Helpful
Courteous
Sensitive
Responsive
Knowledgeable
How likely is it that you would recommend Bellsmyre to a friend or colleague?

Question Title

* 5. How likely is it that you would recommend Bellsmyre to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY
How could we improve our customer service?  Please use this space to tell us:

Question Title

* 6. How could we improve our customer service?  Please use this space to tell us:

Contact information (Please note this is optional, but you will need to provide this if you would like us to deal with specific issues you have raised during this survey)

Question Title

* 7. Contact information (Please note this is optional, but you will need to provide this if you would like us to deal with specific issues you have raised during this survey)

Thank you for taking part in our survey!

T