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* 1. Since COVID-19 appeared in Wales and since lockdown have you had cause to access our service?


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* 2. If yes, how have you engaged with our clinicians

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* 3. Looking ahead, it is likely that patient attendance at the health centre will be reduced and we will seek to make use of other methods of access that have proved of real benefit over the last few weeks. Would you have an interest in using alternative methods of access to the health centre such as remote electronic consultation or video consultation?

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* 4. Our consultations are conducted using an array of current systems - we would like to understand however which system you feel most comfortable in using currently?

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* 5. eConsult – eConsult is a method or electronic consultation where the patient in their own time, through our website, can access and submit an electronic consultation at anytime of the day for the clinician to uplift and respond to within a given timeframe. For more information on eConult please find the following https://youtu.be/tbg1AhkmZkU - would this method of access be of interest to you:

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* 6. Video Consultation – Our video consultation system is provided by ‘Attendanywhere’ and is a method or video consultation where the patient can access, by appointment, their clinician through a remote system similar to skype. The benefits of this form of access are considerable and enables the patient to engage with us without travelling from their home or office. The system works on a number of platforms such as your mobile phone, tablet or laptop. For more information on Video Consultation please find the following http://www.wales.nhs.uk/sites3/Documents/981/NHS%20Wales%20Video%20Consulting%20Service%20-%20Patient%20User%20Guide%20-%20ENGLISH.pdf would this method of access be of interest to you:

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* 7. Patient Consult and Support Groups - Our Patient Consult and Support Groups are aimed at cohorts of patients and are of particular use for patients who wish to engage and learn from other patients who have a similar health condition. Such consult and support groups will be facilitated by our clinical staff and will be done through a variety of different platforms such as skype, Zoom or MS Teams – the benefits are considerable and enables patients to engage with others in a safe and controlled manner, to discuss common themes and gather information across the cohort - do you feel that this method of access would be of benefit to our patients?

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* 8. With regards to the thought of accessing the health centre remotely – would you consider this a benefit?

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* 9. Finally, are there any comments you would like to place with us regarding the health centres considerations to move to a more remote accessed service?

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