Thank you for taking the time to complete this brief survey, which will help us ensure your Online Library service is meeting your needs.

The survey is in two sections and will take around ten minutes to complete.

The questions in this first section help us gain an understanding of how you use the Library, why you use the Library and your overall experience.

* 1. Where have you heard about the Online Library? (Please select as many options as applicable.)

* 2. How often do you use the Online Library?

* 3. Why do you use the Online Library?

* 4. How do you access the Online Library website? (Please select as many options as applicable.)

* 5. How do you find content (e.g. books, articles etc) in the Online Library? (Please select as many options as applicable.)

* 6. If you have used the Summon search engine, please tell us about your experience

* 7. Have you ever used the Online Library Enquiry Service? If so, which method(s) have you used to get in touch? (Please select as many options as applicable.)

* 8. In relation to the previous question, do you have a preferred method of contacting the Online Library Enquiry Service? If so, could you tell your preference and the reason for this?

* 9. If you have ever used the 'Ask a Librarian' Live Chat service, please could you tell us about your experience?

* 10. Library resources are password-protected. Which method(s) do you use to access them? (Please select as many options as applicable.)

* 11. If you selected both options in answer to the previous question, do you have a preferred method of logging in? If so, please could you tell us your preferred method and the reason for your preference?

* 12. Please could you tell us about your experience of the Online Library by indicating how much you agree or disagree with the following statements?

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
I find it easy to search the Online Library to find out whether the content I need is available
The content I need is available in the Online Library
I find it easy to log in to access Library resources
I can get the help I need from Library staff through the Online Library Enquiry Service
I can get the help I need from the guidance on the Library website

* 13. What do you value about the Online Library? (Please select as many options as applicable.)

* 14. How could the Online Library be improved?

* 15. If you would like to say more about your overall experience of using the Online Library, please do so here.

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