Queens Gate Orthodontic Practice Treatment Survey 2022-2023

1.Overall, how satisfied are you with the outcome of your or your child's or yourselves orthodontic treatment? Please add comments if you wish.

Other (please specify)

2.How do you rate the level of customer care that you received during your or your child's orthodontic treatment? Please share your views in the comment box.

Excellent

Good

Average

Poor

Other (please specify)

3.How easy was it to make appointments to suit your needs? Please share your views in the comment box.

I always had an appointment time that suited my needs

I usually had an appointment time that suited my needs

I sometimes had an appointment time that suited my needs

I never had an appointment time that suited my needs

Other (please specify)

4.How do you prefer to make an appointment, if possible?

By telephone

By email

Online via a website

Other (please specify)

5.If we extended our appointment availability, which times would you have wanted to attend?

Earlier start: 8am

Later evenings: 6.30pm - 8pm

Saturday mornings: 9am -1pm

Saturday afternoons: 2pm - 6pm

Happy with the existing appointments, Monday - Friday, 9.30am - 6pm

6.How satisfied were you with the level of communication during your treatment? Please tick the answers that apply and add comments if you wish.

The treatment options were clearly explained to me before starting treatment.

I understood the treatment commitment in full before starting treatment

I felt able to choose the best treatment option for me or my child

I understood that I (or my child) would need retainers at the end of treatment

The fees were clear before starting treatment

I received written information about the proposed treatment plan before starting treatment

I was kept updated about my or my child's progress during treatment

The orthodontist communicated my or my child's treatment progress to my dentist

Other (please specify)

7.Considering your overall experience of the orthodontic treatment provided, do you consider the fees charged represented reasonable value for money?

Yes

Not sure

Other (please specify)

8.Would you recommend Queens Gate Orthodontics to your friends and family? If not, please explain your answer.

Yes

Not sure

Other (please specify)

9.Are you answering this survey on behalf of your own treatment or that of your child?

My child

Both

10.Finally, please may we contact you to discuss any responses in more detail? Thank you for your invaluable feedback.

Yes