Best New ISP Award

For internet services providers that started offering internet services in the last two years (after January 2018). Please note that you must have been providing services to customers for at since January 2018.

Entrants must be an ISP that started their business after January 2018.

Judging process

The judging process is formed of two stages: a period of technical testing (which is voluntary for this category) and a written entry form used by the judging panel to determine the shortlist and the winner.

We recommend that entrants undergo technical testing from 1st February 2020 to 31st March 2020. The technical testing (facilitated by thinkbroadband) involves entrants’ customers performing a number of tests using the thinkbroadband testing tool (accessible on any browser and many devices). It can play into your advantage to get your data tested but the winner will be decided on the written submission responses, however the testing data will not be the sole determinant of the shortlist – unlike the other technical categories

The submissions deadline is 27th March 2020.

Judging criteria:

- Price and value for money

- Installation costs

- Geographical availability

- Reliability and SLAs

- Broadband speeds - upload and download

- Investment and innovation in networks

- Packages available

- Flexibility and responsiveness to businesses needs

- Value added services for businesses (disaster recovery, hosting, VoIP etc)

- Account management and support for businesses

- Data usage allowance

- Cyber security protection

- IP address provision

- Availability of technologies (eg: FTTC, FTTP, ethernet leased lines)

- Environmental/sustainability policy

- Technical innovation

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* 1. Please provide the following:

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* 2. Which area does your service cover, please use the area code where possible.

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* 3. How does your broadband service and packages offer value for money? (50 words)

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* 4. Does your service offer better speed in your serviced area? How did it improve? (50 words)

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* 5. What distinguishes your products and services from that of your competitors? (50 words)

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* 6. What investment and innovation have you made? (50 words)

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* 7. How has your customer base developed since you started? (50 words)

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* 8. How do you ensure a resilient and reliable service? (50 words)

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* 9. What are the key features of your customer service and technical support?(50 words)

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