Thanks for taking the trouble to click through

We'd like to find out what you think about Heal's. The survey should take no more than 5 minutes (honestly) and as a thank you we'll enter you into a prize draw to win one of five £100 Heal's vouchers.  

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* 2. When you last visited, were you looking for something specific or just browsing (one answer only)

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* 3. Which product category were you looking for (you can choose more than one)

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* 4. Did you end up buying from Heal's or going elsewhere

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* 5. If you bought from Heal's or plan to do so what were your main reasons why? (you can choose as many as you like)

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* 6. If you bought elsewhere or plan to do so why was this?  (you can choose as many as you like)

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* 7. If you've visited us online recently how would you rate us on the following characteristics?  (where 5 is very good and 1 is very poor)

  1 - Very poor 2 - Poor 3 - Okay 4 - Good 5 - Very good No opinion / did not use
General look and feel of site
Ease of finding what you want 
Breadth of choice available 
Quality of photography 
Product information
Ability to customise product (e.g. sofas) 
Inspiration / design ideas 
Advice / live chat
Availability of customer reviews 
Delivery options 
Ease of checkout 

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* 8. How likely are you to consider buying furniture or homewares from Heal's in the future?

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* 9. Where are you most likely to look if you don't buy from Heal's (you can choose more than one)

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* 10. Are you aware that Heal's offers different ways for you to shop if you can't get into a store?  (just tick whichever you are aware of)

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* 11. Overall, based on your recent experiences how likely would you be to recommend Heal's to a friend looking for furniture or homewares (where 10 is highly likely and 1 is highly unlikely) 

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* 12. Thank you for your time so far.  It would help us with our research if you were able to tell us the postcode of your main residence  (you can skip this by clicking through to the next question)

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* 13. If you want to be entered into the prize draw please enter your email address in the textbox below.

* Competition closes June 30th 2021 at 15:00pm. Winners will be selected at random and notified by email. One entry per person. Prizes are non-transferable and have no cash alternative. Entrants must be UK mainland residents over the age of 18.

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* 14. We'd love you to sign up to our emails for details of offers, new products and competitions but, of course, there's no obligation.  If you're already subscribed you can tick yes or leave this blank. 

* To read our privacy policy please use this link https://www.heals.com/cookie-privacy-policy 

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