Formal Complaint Process - Northern Lincolnshire and Goole NHS Foundation Trust |
Your Complaint Process Experience Matters to Us
At Northern Lincolnshire & Goole NHS Foundation Trust we aim to make sure you receive the appropriate services, care and treatment you need, delivered by competent and kind staff.
However, we recognise that, at times, things do go wrong and when they do we are committed to ensuring that helpful, open and honest investigations are carried out to resolve the issues you have raised.
In order to assess how satisfied you are with the formal complaint service offered within Northern Lincolnshire & Goole NHS Foundation Trust, a short questionnaire has been devised to enable us to review and improve the service we deliver.
Having been through this process we would be very grateful if you could complete this questionnaire, it should only take 3 minutes of your time.
Returned questionnaires will be used to review and improve the complaints procedure and services we provide, your reply will be treated confidentially.
Thank you for your time
Alison Smith
Complaint Manager
However, we recognise that, at times, things do go wrong and when they do we are committed to ensuring that helpful, open and honest investigations are carried out to resolve the issues you have raised.
In order to assess how satisfied you are with the formal complaint service offered within Northern Lincolnshire & Goole NHS Foundation Trust, a short questionnaire has been devised to enable us to review and improve the service we deliver.
Having been through this process we would be very grateful if you could complete this questionnaire, it should only take 3 minutes of your time.
Returned questionnaires will be used to review and improve the complaints procedure and services we provide, your reply will be treated confidentially.
Thank you for your time
Alison Smith
Complaint Manager