Introduction

As we are all aware the last two year's has seen an unprecedented change in the way the world has operated and how we do business. From last year's global research one of the interesting statistics was that roughly 80% of organisations were relying on the supplier relationship to ensure continuity of supply. Yet only 12% of organisations were considered leaders in supplier management, which suggests much effort will be wasted unless structure, process, technology and training are invested in.
 
As the world reawakens and industries come back on stream, demand for suppliers goods and services will often outstrip supply. We will need to work harder to be considered for the latest innovations, the suppliers 'A' team, scarce resource and preferential pricing. All things we know a 'customer of choice' receives.
 
This year we have chosen Resilience as the key topic for the annual supplier management research now in it's 14th year. The insights from this research will help inform what needs to be done to achieve 'customer of choice' status and it allows you to benchmark your approach to supplier management to your industry leaders and peer organisations.
 
We recommend that you get a group of key individual's in your organisation that are involved in supplier management to each complete the survey. It will take you about 20 minutes and we will give you a free benchmark of your organisations supplier management activities. We will also give you access to one of our consultants to discuss what you would need to do to close any gaps.

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