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FD colleagues can be nominated for the Customer Award by any Sheffield Hallam University member of staff, who use the services of other teams. 
 
The FD Making a Difference Awards aim to recognise and celebrate outstanding achievement and excellent performance from FD colleagues. We want to hear about those individuals or teams who have made an outstanding difference and valuable contribution towards the success of the campus experience. 
 
We aim to offer the best possible service and facilities to meet the diverse needs of our customers, and the Customer Award recognises those colleagues who have provided excellent service.

Entries are judged by a panel comprising of a cross-representation of FD staff. The nomination period will close on 23 July 2018.

The nominations are shortlisted against the FD Can Do Service Standards. Please give details and examples where possible to give your nominee a better chance of winning. All nominees will be invited to the awards event on the 10 September, where the award category winners will be announced.

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* 1. Name of person / team you are nominating

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* 2. Job title and area they work in

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* 3. Please give your contact details as you may be asked to provide more information if needed. 

SUPPORTING STATEMENT FOR NOMINATION:

Please note entries are judged on the quality of the information you provide in the nomination form NOT on the number of nominations received. It is important that you give as much detail as possible about what your nominee has achieved which makes them stand out against others and make it clear if the achievement is in one area or in a number of different areas.

Keep the structure simple - using the STAR technique below will help:

Situation - Set the scene. What was happening / what was the problem.
Task - What needed to be done to resolve this.
Action - Describe how your nominee solved the problem and the skills they used to do it.
Result - Give details of the outcome. What impact did this have and has it altered/improved ways of working.

The applications are judged against the Directorate's set of service standards (see below). Please give details and examples against at least one standard to give your nominee a better chance of winning.

Facilities Directorate Service Standards

1. Smiles Equal Smiles (My customer is given eye contact, greeted with a smile and a warm welcome)
2. 100% All Ears (I actively listen to my customer who receives 100% of my attention)
3. Open For Business (The area in which I work is fully prepared in anticipation of welcoming my customers)
4. Look Smart Act Smart (I am well presented and if appropriate, my uniform is complete, clean and in good repair)
5. Respect Equals Respect (I show respect to my customer, and take ownership of issues and questions)
6. Shout About It (I am a positive ambassador for FD and the University)
7. Let's Say Yes! (I am empowered to use my initiative to find ways of saying YES)
8. Can Do! (I go the extra mile wherever possible and demonstrate a Can-do attitude)
9. I Know This I Know That (I show enthusiasm for all areas of FD, and am aware of key products and services)
10. Start The Conversation (I actively use the names of my customers ( if known) and colleagues)
11. They'll Be Back (I offer a genuine appreciation to my customers and colleagues)
12. It's Nice To Be Nice (I treat my customers as they would wish to be treated)

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* 4. Why should your nominee win this award?

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Thank you for your nomination¬

Thank you for your nomination¬

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