SUPPORTING STATEMENT FOR NOMINATION:
Please note entries are judged on the quality of the information you provide in the nomination form NOT on the number of nominations received. It is important that you give as much detail as possible about what your nominee has achieved which makes them stand out against others and make it clear if the achievement is in one area or in a number of different areas.
Keep the structure simple - using the STAR technique below will help:
Situation - Set the scene. What was happening / what was the problem.
Task - What needed to be done to resolve this.
Action - Describe how your nominee solved the problem and the skills they used to do it.
Result - Give details of the outcome. What impact did this have and has it altered/improved ways of working.
The applications are judged against the Directorate's set of service standards (see below). Please give details and examples against at least one standard to give your nominee a better chance of winning.
Facilities Directorate Service Standards
1. Smiles Equal Smiles (My customer is given eye contact, greeted with a smile and a warm welcome)
2. 100% All Ears (I actively listen to my customer who receives 100% of my attention)
3. Open For Business (The area in which I work is fully prepared in anticipation of welcoming my customers)
4. Look Smart Act Smart (I am well presented and if appropriate, my uniform is complete, clean and in good repair)
5. Respect Equals Respect (I show respect to my customer, and take ownership of issues and questions)
6. Shout About It (I am a positive ambassador for FD and the University)
7. Let's Say Yes! (I am empowered to use my initiative to find ways of saying YES)
8. Can Do! (I go the extra mile wherever possible and demonstrate a Can-do attitude)
9. I Know This I Know That (I show enthusiasm for all areas of FD, and am aware of key products and services)
10. Start The Conversation (I actively use the names of my customers ( if known) and colleagues)
11. They'll Be Back (I offer a genuine appreciation to my customers and colleagues)
12. It's Nice To Be Nice (I treat my customers as they would wish to be treated)