And are you? For starters, you need to know whether your customers love your product selection and pricing. Can they find the information that they need online to make a buying decision? Is ordering quick and easy? Can they get assistance if and when they need it? Do they like your shipping and return policies? How easy is it to search your website and discover products?
Even a small business makes a big impression when you create opportunities for your customers to tell you exactly what they want. And online questionnaires are a terrific way to do this.
Ask for honest feedback, and then use it to create the online shopping experience that will win you loyal customers.
Survey your customers to find out whether they’re enjoying their experience with your business. Identify areas of excellence and opportunity for improvement and then use that information to focus your investments.
Need a faster technology platform? Is it time to spruce up your site’s look and feel? Survey your users to evaluate and improve the online shopping experience you’re delivering.
Ask your customers to provide feedback about your products. What did they think of the quality and the cost? Is this a product they would buy online regularly? Find out whether they would consider a regular auto-ship subscription for this product or others.
Referrals build businesses! Find out whether your satisfied customers would happily recommend you to their family and friends. Poll them to discover whether they would be willing to talk about your business or products via their social networks on Facebook, Twitter, Pinterest and more.
Try these tactics to encourage customers to complete your surveys.
Keep your surveys short and sweet. Know your objective and only ask for the information you need.
Use a friendly, welcoming tone. Dabble in light humour if appropriate – but know your audience; humour can be subjective.
Little incentives such as a small discount or entry into a draw can help you obtain more responses.
Let your customers know how the feedback you’re gathering is contributing to their improved online shopping experience.
Do you want to know what your customers are saying about you? Customer satisfaction surveys can help you find out what people think of your company, obtain feedback about customer service, and more.Visit Page
When you listen to your employees, you can make decisions that make for a happier workplace. Do you want to measure performance? Do you want to engage or motivate your employees? Then employee surveys can help.Visit Page
Organising an event is by no means easy. Who’s coming? What’s their schedule like? Event surveys can give you a clearer picture. When you’ve finished, receive post-event feedback so that you can improve for next time.Visit Page
Here are some ideas to ensure that respondents will answer your surveys.
If your survey is short and sweet, there's a greater chance that more respondents will complete it.
Little incentives like small discount or an entry into a drawing can help ensure respondents complete your survey.
With SurveyMonkey Audience, you can purchase access to an audience who meets specific demographic criteria for your survey. It's a great way to get targeted responses from a specific group.