When you need to know what people think of your brand, a great place to start is by measuring customer loyalty. We partnered with Zendesk to develop our expert-certified Net Promoter® Score and brand loyalty survey template to give you insights into the customer mindset. Use this template to find out if customers are saying good things about you–and if they think of you first when they need to purchase a product or service.
What’s in the NPS and Brand Loyalty Survey Template?
The NPS and brand loyalty template helps you get a sense of your overall brand popularity and if you’re providing an excellent customer experience. Find out how likely customers are to recommend you to a friend, how likely they are to consider you first, and how many times they’ve visited your store or website in the past 12 months. When you know how loyal customers are to your brand, you can make targeted improvements to increase your popularity. Customise the template and add questions specific to your organisation.
®NPS is a trademark of Satmetrix Systems, Inc, F. Reichheld, and Bain & Company
To create a survey using the NPS and Brand Loyalty survey template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you begin creating a survey.