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63% of people consider a company's privacy and security history before using their products or services.
LAST UPDATED: NOVEMBER 2, 2020
This privacy notice only applies to surveys conducted by and forms created by SurveyMonkey (or on our behalf by third parties) that include a link to this privacy notice. It does not apply, for example, to any other SurveyMonkey sites, products or services, or to surveys conducted by third parties via SurveyMonkey’s survey platform or forms built by third parties via Wufoo’s forms platform.
SurveyMonkey collects personal information from you if you choose to participate in a survey or submit a form.
SurveyMonkey collects the following types of personal information:
We collect information about how you interact with our websites, surveys and forms through cookies we use. If you came to one of our research surveys through our end page (the page you reach at the end of a survey) then you will have also possibly interacted with a cookie banner (depending on where you are located). You can choose to remove or disable cookies in your browser. Please note that doing this may adversely impact the survey taking experience.
Your survey and form responses will be used by SurveyMonkey for research and commercial purposes. SurveyMonkey may use the collected information to administer the survey or form, to improve future surveys or form by, for example, looking at trends regarding how groups in particular locations respond to particular questions. SurveyMonkey may also use your personal information for other purposes if you have given your consent for us to do so, such as contacting you regarding participation in future research.
You don't have to take a survey or submit a form. But, if you do take a survey or submit a form, you acknowledge that SurveyMonkey collects and uses your data for the legitimate interests and purposes described in this Privacy Notice. For example, we may use your personal information to administer the survey or form and to improve future surveys and forms. We will also analyze aggregate trends and survey and form results both for our own purposes and for commercial reasons.
We may use trusted third party agents to help us conduct research and in such cases we enter into specific data protection and confidentiality terms with those agents to ensure they protect your personal data to the same levels as SurveyMonkey. We may also share your survey and form responses with third parties, such as media firms, financial services, or market research firms. Except where you intentionally direct us to share your identifiable information with third parties — such as when you consent to us sharing your contact information with one of these third parties or where you affirmatively include identifiable information in a survey response (e.g. include your name or email address in answering a survey)—we will not share information that identifies you, such as your name or email address. Even where you intentionally direct us to share your identifiable information with third parties, SurveyMonkey contractually prohibits such third parties from disclosing your identity to other third parties.
SurveyMonkey may disclose the personal information you provide to its affiliates.
SurveyMonkey may disclose your personal information in the following situations:
SurveyMonkey may publish our analysis of survey or form responses and the results of our research. Such publications will not contain your personal information.
Your personal information may be stored and/or processed in the United States or any other country where SurveyMonkey or its affiliates, subsidiaries, or service providers maintain facilities.
We enter into standard contractual clauses approved by the European Commission with our international group companies to ensure the safe transfer of your personal information. Our parent company, SurveyMonkey Inc., participates in and has certified its compliance with the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework (see our certification by visiting the Department of Commerce's Privacy Shield list).
We only retain data about you for the period necessary for us to gain useful insights from that data and fulfill the uses described in this privacy notice. Generally, we won’t retain personal data about you for more than 2 years from the last date you responded to a survey or submitted a form—unless we have a legal reason requiring us to retain it for longer.
SurveyMonkey is happy to assist you in exercising your rights under data protection law. Please bear in mind that research surveys typically gather limited personal data. In the event that there isn’t sufficient data to identify your unique response, we may not be able to fulfill the request.
You can contact us at any time in order to:
If you are a California consumer, please visit our California Supplemental Privacy Notice for more information about our use of your personal information.
For general SurveyMonkey privacy issues, or to submit feedback or ask SurveyMonkey questions about its privacy practices and this privacy notice, please contact us by mail, or you can contact us here.
Within the United States:
1 Curiosity Way
San Mateo, California 94403
Outside the United States:
Attn: Data Protection Officer
SurveyMonkey Europe UC
2 Shelbourne Buildings,
If you are based in Europe and you are not satisfied with any response you receive from us or have an issue with the way we handle your personal information, you can make a complaint to the Office of the Data Protection Commissioner in Ireland. You can contact this office by emailing firstname.lastname@example.org.
SurveyMonkey may occasionally update this privacy notice to reflect customer feedback and changes in its business or to comply with applicable laws and regulations. When SurveyMonkey makes such an update, SurveyMonkey will revise the "last updated" date at the top of this privacy notice. If there are material changes to this privacy notice concerning how SurveyMonkey will handle your personal information, SurveyMonkey will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification, when possible.