Below is a list of subprocessors we use to process customer-controlled personal data. Please note that not all subprocessors are used in the provision of all of our services. Some subprocessors are only involved in assisting with the provision of specific Momentive services.

For more information please see our Privacy Notice.

Subprocessor Name	Summary of Services	Product	Location
Amazon/AWS	Data storage services for storing assets and database hosting; Content distribution network (CDN) services; language detection and translation (GetFeedback Digital only).	Momentive, SurveyMonkey, GetFeedback Digital, GetFeedback Direct, Wufoo, TechValidate, CX, SM Apply, Engage	US, EU
Bridgewater Labs	SM Apply Engineering Team task augmentation (contractors).	SM Apply	US, Serbia
Campaign Monitor	Email provider.	GetFeedback Direct	US
Engine Yard	Website hosting tool and cloud application management.	TechValidate, CX	US
Functional Software Inc. (Sentry)	Applications error capturing (site health monitor).	GetFeedback Direct	US
Google	GetFeedback Direct: hosts survey assets and respondent assets, NLP for respondent data, respondent data hosted on Google platform for searching/indexing dashboards. GetFeedback Digital: Open-text response translation feature requested by a subset of GetFeedback Digital customers.	GetFeedback Digital, GetFeedback Direct	US
Heroku	Hosting provider that runs on AWS.	GetFeedback Direct	US
IPdata	Geolocation lookup for respondents.	GetFeedback Direct	US
Microsoft	Office 365 - office software and storage services, including Outlook and OneDrive.	Momentive, SurveyMonkey, Wufoo, TechValidate, CX, SM Apply, Engage	US
Momentive Affiliates	Momentive Inc., Momentive Australia Pty Limited, Momentive Canada Inc. - customer and product support services; product development, infrastructure, and technology services.	Momentive, SurveyMonkey, GetFeedback Digital, GetFeedback Direct, TechValidate, CX, SM Apply, Engage, Wufoo	US, Ireland, Brazil, Japan, Germany, Canada, Netherlands, UK, Australia, Italy
New Relic	Performance monitoring.	Momentive, SurveyMonkey, Wufoo, GetFeedback Direct	US
Papertrail Inc.	Application logging.	GetFeedback Direct	US
Salesforce	CRM system that also manages customer support correspondence.	Momentive, SurveyMonkey, Wufoo, GetFeedback Direct, TechValidate, CX, SM Apply, Engage	US
SalesLoft, Inc.	Sales engagement.	GetFeedback Direct	US
ScaleGrid	Database hosting.	GetFeedback Digital	EU
Snowflake	Storage of usage data for analytics and product development.	Momentive, SurveyMonkey, Wufoo	US
SparkPost	Email delivery service.	Momentive, SurveyMonkey, Wufoo	US
Splunk	Software for searching, monitoring, and analyzing machine-generated data.	Momentive, SurveyMonkey, Wufoo, GetFeedback Direct	US
Turbine Room Ltd (FirstOfficer.io)	Subscription metrics.	GetFeedback Direct	US, Canada
Twilio	SMS delivery service.	Momentive, SurveyMonkey	US
Upwork	Support team task augmentation (contractors).	Momentive, SurveyMonkey	Philippines
Xoriant, InfoSol, Tredence, Impetus, Valuelabs	Data & Analytics team task augmentation (contractors).	Momentive, SurveyMonkey	India, US

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Subprocessor List

LAST UPDATED: August 16, 2021