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Region Specific Privacy Notice
This Region Specific Privacy Notice is effective upon sign up for new users (Creators), or on most recent visit to our Sites (Visitors/Respondents), and otherwise, beginning January 1, 2021 for existing users (Creators) of our services.
LAST UPDATED: NOVEMBER 2, 2020
This region specific privacy notice applies to all the products, services, websites and apps offered by SurveyMonkey Inc., SurveyMonkey Europe UC, SurveyMonkey Brasil Internet Eireli. and their affiliates (collectively “SurveyMonkey”), except where otherwise noted. SurveyMonkey, refers to these products, services, websites and apps collectively as the “services” in this policy. Unless otherwise noted, our services are provided by SurveyMonkey Inc. inside of the United States, by SurveyMonkey Brasil Internet Eireli. inside of Brazil, and by SurveyMonkey Europe UC everywhere else. This privacy statement is an extension to and forms part of the main SurveyMonkey Privacy Notice.
California Supplemental Privacy Notice
This notice describes the rights of individuals who are California residents under the California Consumer Privacy Act (CCPA). While we have set out the categories below as required by the CCPA, you can review our Privacy Notice for examples and other information that describes our data collection and use, as previously disclosed to you which have not changed under this Notice.
This Notice consists of the following sections:
- We Do Not Sell Your Personal Information
- Your CCPA Rights
- Categories of Personal Information We Collect and Sources
- Categories of Third Parties with Whom We Share Personal Information
- Categories of Personal Information We Use for a Business or Commercial Purpose
1. We Do Not Sell Your Personal Information
The CCPA requires businesses that “sell” personal information, as the term “sell” is defined under the CCPA, to provide California residents the right to opt-out from such sales. SurveyMonkey does not “sell” your personal information as we understand that term to be defined by the CCPA and its implementing regulations.
To the extent that you have taken the position that a website’s use of third party cookies or similar technology for advertising or analytics constitutes a “sale” under the CCPA, you may consider SurveyMonkey to have “sold” what the CCPA refers to as “identifiers” (e.g. IP addresses), “internet or other electronic network activity information” (e.g. information about an individual’s browsing activity on a SurveyMonkey website), and “commercial information” (e.g. the fact that a browser visited a webpage directed at individuals considering purchasing SurveyMonkey products or services). Please refer to our Cookies Policy and Help Center article for more information, including how to exercise your rights to opt-out or manage your cookie preferences.
2. Your CCPA Rights
Subject to certain restrictions, California residents have the right to request that we disclose what personal information we collect about you, to delete any personal information that we collected from or maintain about you, and to opt-out of any sale of personal information about you. As a California resident, you also have the right to designate an agent to exercise these rights on your behalf. This section describes how to exercise those rights and our process for handling those requests, including our means of verifying your identity. If you would like further information regarding your legal rights under applicable law or would like to exercise any of them, please contact us here. While our contact form is the best way to reach us, you may also email us at privacy@surveymonkey.com.
Right to request access to your personal information
You have the right to request a copy of your personal information. Under the CCPA, you can also request that we disclose the categories of personal information that we collect, use, or sell about you and the specific pieces of personal information that we have collected about you over the last 12 months. However, as permitted under the CCPA, we may withhold some information where the risk to you or your personal information is too great to disclose the information, such as financial information or account passwords.
Right to request deletion of your personal information
You have the right to request that we delete personal information that we have collected from or about you. However, we may retain personal information as authorized under applicable law, such as personal information required or necessary to provide our services, to protect against fraudulent activity, to identify and fix bugs, to exercise our or another person’s free speech or other rights, to comply with law enforcement requests pursuant to lawful process, for scientific or historical research, for our own internal purposes reasonably related to your relationship with us, or to comply with legal obligations. We need certain types of information so that we can provide our services. If you ask us to delete it, you may no longer be able to access or use our services.
How to exercise your access and deletion rights
You may exercise your access and deletion rights by submitting your request here. While our contact form is the best way to reach us, you may also email us at privacy@surveymonkey.com. For security purposes, we may request additional information from you to verify your identity when you request to exercise your access and deletion rights.
- If you have an online account with us, logging into your account will serve to verify your identity and request. If we have reason to suspect that the security of your account is compromised, we will request additional information from you to match with our existing records to verify your identity, depending on the nature of the request and the sensitivity of the information sought.
- Once you submit a request (1) to access the categories of personal information we have about you or (2) to obtain a copy of specific pieces of personal information we have about you, we will ask that you verify your identity by logging into your account using your username and password. There, we will provide you with your information in a password-protected format.
- If you wish to exercise any of these rights and do not have an account with us, please contact us here and we will request additional information to verify your identity where possible.
Right to non-discrimination for exercising your CCPA rights
The CCPA prohibits us from discriminating against you for exercising the CCPA rights described in this section. Such discrimination may include charging different prices for our services, providing or suggesting that you will receive a different level or quality of services, or refusing to provide services to you if you exercise your CCPA rights. We will not discriminate against you for exercising your CCPA rights.
3. Categories of Personal Information We Collect and the Sources
Depending on how you interact with us, SurveyMonkey may collect the following categories of information as summarized below. If you are a California resident interacting with our site as a Respondent, all of your response data is owned by the person who sent you the survey/form/application/questionnaire (the Creator) and we recommend you contact them about their practices under the CCPA. This Notice does not apply to personal information we collect from our employees or job applicants in their capacity as employees or job applicants. It also does not apply to personal information we collect from our employees, owners, directors, officers, or contractors of businesses in the course of our provision or receipt of business-related services.
All of the categories of personal information we collect about you (as detailed below) come from the following categories of sources:
- You, including through your use of our services
- Automatically collected from you
- Our affiliate companies
- Third parties, such as when you give permission to social networks to share your information with us or where you have made your personal information publicly available online
We collect the following categories of personal information:
- Identifiers (such as name, address, and email address)
- Commercial information (such as transaction data)
- Financial data (such as billing information)
- Internet or other network or device activity (such as browsing history or app usage)
- Location information (e.g. inferred from your IP address)
- Professional or employment-related data (such as the name of your employer)
- Legally protected classifications (such as gender and marital status)
- Other information that identifies or can be reasonably associated with you
4. Categories of Third Parties with Whom We Share Personal Information
We share the categories of personal information we collect about you (as detailed above) with the following categories of third parties:
- Our affiliate companies
- Aggregators (such as analytics services)
- Third parties (such as vendors that provide services to us and our integration partners)
- Your organization, through its purchase of an Enterprise account with us, in the case of identifiers (such as name, address, and email address)
5. Categories of Personal Information We Use for a Business or Commercial Purpose
We use all of the categories of personal information we collect about you (as detailed above) for the following purposes:
- Providing our services (for example, account servicing and maintenance, customer service, advertising and marketing, analytics, and communication about our services)
- For our operational purposes, and the operational purposes of our vendors and integration partners
- Improving our existing services and developing new services (for example, by conducting research to develop new products or features)
- Detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity
- Bug detection, error reporting, and activities to maintain the quality or safety of our services
- Auditing consumer interactions on our site (for example, measuring ad impressions)
- Short-term, transient use, such as customizing content that we or our vendors display on the services
- Other uses that advance our commercial or economic interests, such as third party advertising and communicating with you about relevant offers from third party partners
- Other uses that we notify you about
