SurveyMonkey Logo
  • Surveys
  • SurveyMonkey

    Create & send surveys with the world’s leading online survey software

  • Enterprise

    Empower your organisation with our secure survey platform

  • Integrations & Plug-ins

    Bring survey insights into your business apps

  • Specialised products
  • Audience

    Collect survey responses from our global consumer panel

  • CX

    Understand & improve customer experience (NPS®)

  • Engage

    Understand & increase employee engagement

  • TechValidate

    Create marketing content from customer feedback

  • Apply

    Collect, review and manage applications online

  • Wufoo

    Gather data & payments with online forms

  • GetFeedback

    Customer feedback for Salesforce

  • View all products
    Survey Types
  • Customer SatisfactionCustomer LoyaltyEvent Surveys
  • Employee EngagementJob SatisfactionHR Surveys
  • Market ResearchOpinion PollsConcept Testing
  • People Powered Data for business
  • Customers

    Win more business with Customer-Powered Data

  • Employees

    Build a stronger workforce with Employee Powered Data

  • Markets

    Validate business strategy with Market Powered Data

  • Solutions for teams
  • Customer Experience

    Delight customers & increase loyalty through feedback

  • Human Resources

    Improve your employee experience, engagement & retention

  • Marketing

    Create winning campaigns, boost ROI & drive growth

  • Education

    Elevate your student experience and become a data-driven institution

  • Explore more survey types
  • Resources

    Best practices for using surveys & survey data

  • Curiosity at Work

    Our blog about surveys, tips for business & more

  • Help Centre

    Tutorials & how-to guides for using SurveyMonkey

  • Explore our 180+ survey templates
    Plans & Pricing
    Log inSign up
    • Overview
    • Terms of Use
    • Governing Services Agreement
    • Service-Specific Terms
    • Privacy Basics
    • Privacy Notice
    • Cookies
    • Cookies Used on Survey Pages
    • Acceptable Uses Policy
    • Security
    • General

    Did you know?

    63% of people consider a company's privacy and security history before using their products or services.

    International Data Centre Overview

    LAST UPDATED: July 1, 2021

    This page describes our International Data Centres which were made available to limited customers in 2017 (Canadian Data Centre) and in 2019 (European Union Data Centre) for our survey services.

    If you are one of the customers utilizing these international data centres, your survey questions and responses from your survey takers will be stored in our cloud storage solutions in the indicated geographic region. Customers who opened accounts with us prior to the availability dates mentioned above are not able to store the questions and responses to their surveys in Canada or the European Union, and we are unable to migrate their pre-existing survey questions and responses to the Canadian or European Union Data Centres. All other account information such as login information, respondent contact information (such as email, phone number and IP address), billing details, and account metadata will continue to be stored in the United States.

    Customers making use of the international data centres should be aware that certain features of the service may access the survey questions and responses from outside of the Data Centre’s geographic location in order to implement, maintain, repair, troubleshoot, or upgrade the services. For example, the tools we use to detect abuse of our services through spamming or phishing are located in the U.S. We also provide customer support and billing support from personnel located in our U.S., Canadian, European, and Australian offices, and our personnel may access your account to provide you with assistance if you contact our support teams and have not opted-out of survey-level support.

    European Union Data Centre

    For customers making use of the European Data Centre, account information such as login information, respondent contact information (such as email, phone number and IP address), billing details, and account metadata is stored in our European Data Centre’s cloud storage. This data is not routinely stored in the United States but may be accessed from the United States for limited reasons as outlined above. Other data about your accounts such as User IDs, billing contact information, usernames and non-personal information about the account (e.g. number of seats, package IDs, account feature information and activities in the account e.g. survey deploy status) will also be stored in the United States to enable us to produce reports and facilitate customer account management.

    For our customers leveraging the European Data Centre, your account information is available at the URL corresponding to that Data Centre, https://eu.surveymonkey.com, which indicates all your services and account information is being served from the European location.

    Canadian Data Centre

    For customers making use of the Canadian Data Centre, all other account information such as login information, respondent contact information (such as email, phone number and IP address), billing details, and account metadata will continue to be stored in the United States.

    You can see if your survey questions and responses will be stored in Canada by logging into your account and going to the My Account page.

    Encryption

    We encrypt your data in transit and at rest! When you and your respondents are using our survey services, your data is encrypted in transit using the latest, secure ciphers. We also encrypt your data at rest using Transparent Data Encryption.

    Business Continuity

    We leverage the Amazon Web Services platform and its multiple Availability Zones within the various regions. To maintain business continuity, we replicate customer data across multiple availability zones within the AWS regions in which our Data Centres reside. This approach allows us to leverage our rigorous disaster recovery plan already in place for our U.S. data centers.

    Data Ownership: Privacy and Security

    Our Security Statement

    Our Privacy Notice

    • Community:
    • Developers
    • Facebook
    • Twitter
    • LinkedIn
    • Our Blog
    • Instagram
    • YouTube
    • About Us:
    • Leadership Team
    • Board of Directors
    • Investor Relations
    • App Directory
    • Office Locations
    • Imprint
    • Careers
    • Sitemap
    • Help
    • Policies:
    • Terms of Use
    • Privacy Notice
    • California Privacy Notice
    • Acceptable Uses Policy
    • Security Statement
    • GDPR Compliance
    • Email Opt-In
    • Accessibility
    • Cookies Notice
    • Use Cases:
    • Online Polls
    • Facebook Surveys
    • Survey Template
    • Scheduling Polls
    • Google Forms vs. SurveyMonkey
    • Employee Satisfaction Surveys
    • Free Survey Templates
    • Mobile Surveys
    • How to Improve Customer Service
    • AB Test Significance Calculator
    • NPS Calculator
    • Questionnaire Templates
    • Event Survey
    • Sample Size Calculator
    • Writing Good Surveys
    • Likert Scale
    • Survey Analysis
    • 360 Degree Feedback
    • Education Surveys
    • Survey Questions
    • NPS Calculation
    • Customer Satisfaction Survey Questions
    • Agree Disagree Questions
    • Create a Survey
    • Online Quizzes
    • Qualitative vs Quantitative Research
    • Customer Survey
    • Market Research Surveys
    • NPS Survey
    • Survey Design Best Practices
    • Margin of Error Calculator
    • Questionnaire
    • Demographic Questions
    • Training Survey
    • Offline Survey
    • 360 Review Template
    SurveyMonkey is brought to you by momentive.ai. Shape what's next with AI‑driven insights and experience management solutions built for the pace of modern business.
    Copyright © 1999-2022 Momentive
    BBB credentials logoTrustedSite logo