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At SurveyMonkey, we help individuals, communities and businesses communicate, collaborate and make informed decisions with our online survey solutions. We are building a team of highly-talented, passionate people to deliver innovative, easy-to-use solutions and provide excellent support to our customers.

Join us as we execute on our mission to enable thousands of people to participate in creative endeavors, garner essential insights into business and personal affairs, and make better plans and decisions in a fast-moving world.

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Junior IT Administrator - Part-time

Engineering

Ottawa

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About SurveyMonkey

SurveyMonkey is the world's leading provider of web-based survey solutions, and we’re looking to transform the way people make decisions. We're a smart, passionate group of people who work hard to deliver the best survey experiences on the planet, period. We believe everyone deserves easy access to the information and insights they need to make great decisions.

We're also proud to admit that despite our incredible growth over the past 17 years, we refuse to grow up. We stay curious. We believe in good ol’ roll-up-your-sleeves scrappiness. Everyone plays an impactful role, because we’re here to make a difference. And when we say good ideas can come from anyone, we mean it.

SurveyMonkey is trusted by millions of customers, including 99% of the Fortune 500, as well as other businesses, academic institutions and organizations of all shapes and sizes. We collect over 3 million survey responses daily from people in all countries around the world.

The Role

SurveyMonkey is seeking to add an IT administrator to support our internal corporate systems. This is a hands-on role that offers compelling projects, an excellent working environment, great coworkers and a culture that values teamwork and innovation. In addition, there are many opportunities for further training and career growth.

Required Skills:

  • Manage daily operation of Windows and Mac systems, mobile devices, networking equipment and provide application support to employees
  • Troubleshoot issues to ensure a quick and satisfactory results
  • Working knowledge of a broad range of hardware such as servers, laptops, printers, IP phone systems, A/V, and mobile devices
  • Experience working with corporate email systems (Exchange, Office365) as well as a variety of popular software packages.
  • Proficient in both OSX & Windows administration including installation, configuration, and security
  • Self starter passionate about problem solving and customer happiness
  • Ability to comfortably communicate with both highly technical and non-technical people with emphasis on training users
  • Experience supporting an engineering organization.
  • Capable of following and composing process and procedure documentation
  • Familiarity with fundamental networking/distributed computing environment concepts; ability to configure DHCP, DNS, Windows host networking and local and network based user and group accounts and permissions; understands routing concepts
  • Experience in or deep understanding of Video Conferencing (preferably LifeSize)
  • Certifications a plus (ex. Microsoft, Cisco, Comp TIA, VMware, Citrix)

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, paid holidays and equity compensation.

Must be able to obtain and hold government security clearance at the Reliability level.

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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