Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading platform for turning people’s voices and opinions into actionable data — People Powered Data. Whether it’s with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 99% of the Fortune 500 — have conversations at scale with the people who matter most. It’s People Powered Data that allows them to understand not only “what” is happening, but “why.” SurveyMonkey’s 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious.
Are you a problem solver? A people person? A customer advocate? We’re looking for someone who is passionate about helping us live up to our promise to deliver the industry’s best customer support. Every day, we help our 20 million (and growing!) customers make smarter decisions, be it on the phone, over email, or through our Help Center, while thinking up new ways to do an even better job tomorrow. If empowering smarter, quicker, and easier decision-making appeals to you, help make it happen – apply today!
SurveyMonkey is seeking a Customer Operations Manager that understands the value of thoughtful, human support while balancing our need to scale operations to meet a growing global demand.
Drawing from your experience leading teams and engaging with customers, you will manage a high-performing group of skilled representatives who work together in a collaborative way to provide the highest level of customer support. You will play a leading role through regular coaching and mentoring to help individuals expand their skills and strategic perspective. In addition, you’ll work closely with cross functional counterparts to ensure alignment around tactical and strategic initiatives.
At SurveyMonkey, we offer competitive salaries, medical/dental benefits, paid holidays, and equity compensation.
SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.