Whether you want to improve employee engagement, measure inclusion and belonging, get feedback on benefits or undertake performance evaluations, our expert templates make it easy to survey your staff. And our powerful analytics give you the tools to help you spot trends, create charts and export professional reports.
Employee survey is a broad term. It includes almost anything you’d like to ask your staff about their experience of working for you. Maybe you want to ask about professional development opportunities. Or perhaps you want your employee survey questions to focus on your human resources policies and processes. Below we’ve focused on some key areas of the employee experience and provided some useful resources to get you started. But before we get there, let’s start with why employee surveys are important in the first place.
Surveying your staff makes good business sense. Asking employees about various aspects of their experience helps you understand what’s going great guns and what’s not. And these insights are invaluable. They allow you to resolve issues before they get out of hand and learn from what’s working well. All this helps you build a happier workplace with a committed, satisfied and productive workforce. Because you’ve asked about problems and are working to solve them, your employees will feel listened to, appreciated and will be less likely to leave.
Wellbeing, health and safety
Are there health and safety hazards or issues in the workplace you’re not aware of? What do your employees think about the wellbeing initiatives and policies you’ve put in place? However well-intentioned these measures may be, they could be completely missing the mark. But gathering feedback can help you get it right. And what about occupational health? You can use SurveyMonkey surveys to ask questions about your staff’s office and desk setup.
Pay and benefits
Are you paying market rates? For both new starters and long-standing employees? Do employees feel that their efforts are recognised and appreciated? What about your benefits package—does it meet your employees’ expectations? Use our employee benefits survey template to get a handle on where you’re at. Sure, you’re probably not going to be able to apply a 10% pay rise across the board. But you may be able to identify small changes that can make a big difference, such as tweaks to staff benefits. Asking employees about remuneration and benefits is also crucial for understanding both how competitive you are and why current staff may be heading for the door.
Why are your employees leaving? Their reasons are bound to be multiple and varied. But by surveying them, you may be able to spot common themes and use this insight to improve the onboarding experience and overall employee satisfaction. Maybe there’s a problem with team culture or little room for progression. Don’t forget to compare across the organisation so you can identify if there are problem areas in specific departments or teams. Get started with SurveyMonkey’s employee exit survey template.
Return to work
You may be excited to be returning to the office as coronavirus restrictions ease, but how do your employees feel about it? It’s essential you not only keep them informed about the safety measures you’re putting in place, but also ask for their feedback via a return to work survey. Maybe taking a packed tube across London is their only option to get to the office on time and they don’t feel comfortable travelling. Something as simple as introducing staggered work hours could help relieve this stress, while also being better from a health and safety point of view.
You can use SurveyMonkey for self-reported performance evaluation or reviews, where you ask employees to rate how well they think they’ve done. Or you can assess performance via 360-degree feedback questionnaires, where you ask team members, line managers and staff to provide feedback about specific colleagues. This is helpful for getting a well-rounded picture of your employees, both for you and for the employee themselves.
Is your team able to complete their day-to-day work or do they need upskilling in specific areas? What training and development opportunities do you offer? Do they meet your employees’ needs? Take stock of this before you confirm your CPD offer. Otherwise you might find yourself offering training there’s no need for. See our training and development survey template.
As a deeper measure of employee satisfaction, engagement surveys look at every aspect of an employee’s experience to see what’s motivating them and what the sticking points are. Engaged employees tend to not only be happier but also more productive. Learn more about employee engagement surveys, or get started by using our template.
Inclusion and belonging
Building a workplace culture that prioritises belonging and inclusion is the best way to attract and retain a diverse and talented staff and ensure employees feel supported. SurveyMonkey’s inclusion and belonging survey template can help you understand what you’re doing well and where there’s room for growth.
How to put together an employee survey
We’ve focused on a few key aspects of the employee experience above, but there are many different elements you could choose to consider. To get you started, we’ve got the tools, with employee survey templates of all shapes and sizes; employee satisfaction, 360 assessment, recruitment and more. They’ve been certified by professional survey methodologists so you can be sure you’re asking questions in a way that will give you reliable results. Don’t forget, the templates can be adapted to suit your specific organisation. You can even make sure they look the part by adding your logo and using your company colours.
SurveyMonkey also gives you access to the employee survey tools you need to easily send out and analyse your survey—so you can make smarter decisions. And we take survey security seriously, so you can rest assured knowing your data and insights are safe with us.
1. Create benchmarks
Compare departments against each other and look at results over time. If, for example, 60% of employees are satisfied in one department, but 90% are satisfied elsewhere, you’ll know where to focus your attention. Similarly, watching satisfaction rise or fall over time is a great way to measure your ongoing efforts. The key to getting a good benchmark is using the same survey questions each time with each group.
2. Survey in multiple languages
SurveyMonkey has a nifty tool for multilingual surveys, where you can send out one survey yet receive responses in many different languages. This way, you’ll get more accurate responses across your whole organisation.
3. Test thoroughly
Whether you’re based in the HR department or senior management, you’re unlikely to have a comprehensive view of the employee experience. This can spell disaster for surveys. Because, if you’re not careful, you’ll end up asking the wrong questions. Make sure you get feedback from a range of different staff members before you launch your survey. Ask if you’ve forgotten to ask a vital question. Are the answer options you’ve provided appropriate? Is the survey clear, or full of management-speak?