When you work in a customer-oriented business, it’s important to obtain feedback from people who reach out to your customer service team. We joined forces with Zendesk to create our expert-certified customer service survey template to assess and improve customer satisfaction. The survey asks a range of questions about the experience customers had when working with your customer service staff.
What’s in the Customer Service Survey Template?
Use the results from this survey template to provide support and training for your customer service team. Were the customer’s questions answered in a timely manner? How well did the representative understand the customer’s question? Would the customer recommend your company to others? Measure customer satisfaction and improve how your team works with your customers. Customise the survey if there is more you’d like to ask.
To create a survey using the Customer Service Survey Template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you begin creating a survey.