SurveyMonkey customer experience solutions
Get the insights you need to delight customers, boost loyalty, and create a culture of customer centricity.
Solving the biggest challenges facing customer experience professionals today
of people have permanently stopped using a product after one bad experience.
of professionals feel they don’t have enough information or the right kind of information about their customers.
marketers say their top challenge is extracting insights and taking action on data.
From instant customer feedback to turn-key NPS® monitoring, SurveyMonkey makes it easy to listen and take action throughout the customer journey.
Boost customer happiness by listening and taking action
- Measure customer satisfaction by monitoring your NPS over time and benchmarking against your peers
- Analyze feedback to pinpoint key drivers and revenue impact so you can take actions that are meaningful to your business
- Improve retention and loyalty by listening and responding to customer feedback directly from the platform
For expert help with your NPS, ask us about SurveyMonkey CX, our turn-key software solution that helps you improve customer satisfaction by collecting, analyzing, and taking action on your customer feedback.
NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
Understand customer needs with feedback throughout their journey
- Go beyond satisfaction to gather input on customer service, product, and win/loss surveys
- Get insights from your customers anytime, anywhere—including social media, QR code, and even offline
- From advanced logic to 15+ question types, get the flexibility you need to gather any type of customer feedback
To start getting customer insights today, talk to us about SurveyMonkey Enterprise, our powerful yet simple survey platform trusted by businesses around the world.
Create a culture of customer centricity by making feedback available to your teams
- Contextualize customer data by connecting survey feedback to your CRM or another system of record
- Empower your team to make better decisions with effortless collaboration on survey data
- Automate customer feedback and follow-up actions by triggering surveys from your existing business systems
Ready to take action on customer feedback? SurveyMonkey Integrations allow you to seamlessly bring survey data from SurveyMonkey CX and SurveyMonkey Enterprise into the apps your team already uses.
“Using SurveyMonkey CX, we’ve seen our NPS go up by over 20 points.”
Aaron Goldman, CMO, 4C Insights
“SurveyMonkey Enterprise has enabled us to really, truly deliver a mind-blowing customer experience.”
Chase Zenger, Head of Customer Experience, Box
GUIDE
Managing the customer experience is easier than you think. Learn how to get started in our guide.
6 easy steps to kickstart a killer CX program
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