If you want customers to stay loyal to your brand, find out why they are (or aren’t) happy with your business. We partnered with the customer service experts at Zendesk to create the customer support survey template, which helps you collect open-ended customer feedback. Learn if customers are happy with your company, and if they find a benefit to working with you over your major competitors.
Send out this quick survey to get a sense for how customers view your company. Would they be disappointed if they could no longer work with your company? What is their primary benefit from working with you? What would they use as an alternative if your company were no longer available? The survey asks customers to explain their responses, so you can have a better understanding of their answers. Customize the template if you want to ask additional questions.
To create a survey using the Customer Comments survey template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you begin creating a survey.