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How to transform feedback into action

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Acting on feedback from your employees, customers, students, and the market has never been more critical. Join thousands of leaders and experts across Marketing, Customer Experience, HR, Market Research and Education as we examine how to use feedback from the people you serve in order to triumph, even in the most turbulent times.

What you can expect

Learn how to drive real change and impact at your organization by doubling down on the key growth-driving stage that organizations often miss: taking action. From survey best practices to in-depth action plans, our 3rd annual Curiosity Conference Virtual invites thought leaders, expert practitioners, and research scientists from leading companies and SurveyMonkey to explore what it really means to transform feedback into action.

General sessions

Join us for survey best practices and tips and tricks for turning insights into action.

Opening keynote

10:00 am - 10:45 am PST / GMT

How to lead during uncertain times

In times of uncertainty and hardship, business—and employee morale—can take a big hit. And yet, great leaders manage to lead their teams to triumph. During our keynote, our panel of executive speakers share their thoughts on how leaders can rise to the occasion during tough times by looking to feedback to keep a pulse on morale, guide priorities and business decisions, and take action in service of their customers, employees, and peers.

Zander Lurie

Zander Lurie
CEO, SurveyMonkey

Nick Mehta

Nick Mehta
CEO, Gainsight

Hayden Brown

Hayden Brown
CEO, Upwork

Nelson Griggs

Nelson Griggs
EVP of Corporate Services and President, Nasdaq Stock Exchange

James Pitaro

James Pitaro
President of ESPN

General keynote

10:50 am - 11:20 am PST / GMT

Using feedback to build unforgettable experiences

Grow your customer lifetime value in 2020 by learning how leading organizations are using feedback to generate brand advocates and build unforgettable customer experiences.

Faith Adams

Faith Adams
Senior Analyst, Forrester Research

GENERAL SESSION 1

How to design, collect, and analyze surveys like a pro

11:25 am - 11:55 am PST / GMT

Asking questions is easy, but are you getting the insights you need from your surveys? Join us and get expert tips and best practices for creating effective surveys that deliver reliable results—and the kind of insights that drive growth in your organization.

Speaker:
Sarah Cho, Director of Research, SurveyMonkey

GENERAL SESSION 2

How to automate your feedback process so teams can take action, fast

12:00 pm - 12:30 pm PST / GMT

Surveys are a great way to uncover situations that require immediate, personalized attention. However, when it comes to feedback, timing is everything. For customer support and HR teams, a negative experience can escalate quickly if not addressed. Learn how to automate the collection and distribution of feedback across your organization so your teams can spend more time acting on insights!

Speaker:
Sarah Din, Director of Product Marketing, SurveyMonkey

Specialized tracks

Create an action plan for your unique situation by applying tips and tricks from our in-depth tracks for HR, Marketing, CX, Education, and Market Research.

SESSION 1

Using design thinking to put yourself in your customers' shoes

11:25 am - 11:55 am PST / GMT

Discover how by framing problems from the customer’s perspective, firms can better align ideas and prototypes with the factors most important to the customer.

In this session, Josh Gibbs, Platform Product Manager at Bandwidth will share how his team uses the right technologies, techniques, and methods available to develop ideas and prototypes and implement solutions that delight their customers & drive business impact.

Speaker:
Josh Gibbs, Platform Product Manager
Bandwidth


SESSION 2

Using CSAT to create exceptional customer experiences

12:00 pm - 12:30 pm PST / GMT

Join TEDx speaker Jeannie Walters, and Graham Clark, from B Cellars Vineyards & Winery, as they discuss how to use CSAT and feedback surveys to quickly identify and turn unhappy customers into loyal promoters, nurture personalized relationships with customers, and identify opportunities for revenue growth.

Speakers:
Jeannie Walters, Global Customer Experience
Patient Experience Keynote Speaker

Graham Clark, Sales & Marketing Manager
B Cellars Vineyards & Winery

SESSION 3

How to prove that fixing CX issues drives growth

On demand

If you’re running a Customer Experience (CX) practice, a Voice of Customer (VoC) program, or just looking to get funding for a CX-related project, there are some important insights you need to know. Harley Manning, VP and Principal Analyst at Forrester, shares tips from his research, client insights and consumer market data for you to make a one-sentence business case for customer experience.

Speakers:
Harley Manning, VP & Research Director
Forrester

Christine Rimer, VP of Customer Experience & Advocacy
SurveyMonkey


SESSION 4

Demystifying the customer journey map

On demand

Customer journey mapping can feel like walking into a maze blindfolded. What exactly is a journey map? When should we create one? How should it be used? But here's the thing: it's a component of CX that you can't ignore. And with the right guidance, you'll be able to navigate yourself through it well and swiftly learn how you can start creating and applying customer journey maps that lead to the best customer experiences.

Speakers:
Kelly Price, Senior Analyst
Forrester

Sateja Parulekar, Sr Director Product Marketing
SurveyMonkey

Sara Staffaroni, Content Strategist
SurveyMonkey

Customer

Speakers

Zander Lurie

Zander Lurie
CEO,
SurveyMonkey

James Pitaro

James Pitaro
President of ESPN

Hayden Brown

Hayden Brown
CEO,
Upwork

Nelson Griggs

Nelson Griggs
EVP of Corporate Services and President,
Nasdaq Stock Exchange

Nick Mehta

Nick Mehta
CEO,
Gainsight

Faith Adams

Faith Adams
Senior Analyst,
Forrester Research

Cynthia Hester

Cynthia Hester
Director of Global Customer Programs,
Google Cloud

Harley Manning

Harley Manning
VP & Research Director,
Forrester

Kelly Price

Kelly Price
Senior Analyst,
Forrester

Josh Bersin

Josh Bersin
Global Industry Analyst and Dean,
Josh Bersin Academy

Fidelma Butler

Fidelma Butler
VP, Talent & Organization Development,
Zendesk

Dave Gerhardt

Dave Gerhardt
CMO,
Privy

Kipp Bodnar

Kipp Bodnar
CMO,
Hubspot

Pepper Miller

Pepper Miller
President,
The Hunter-Miller Group

Andy Pittman

Andy Pittman
VP of Talent Strategy,
Mailchimp

Chuck Liu

Chuck Liu
Head of User Research,
Chime

Brad Christ

Brad Christ
Associate Vice President for Information Technology & CIO,
Eastern Washington University

Jeannie Walters

Jeannie Walters
Global Customer Experience,
Patient Experience Keynote Speaker

Dr. Robin Nickel

Dr. Robin Nickel
Director of Academic Assessment,
Madison Area Technical College

Jamin Brazil

Jamin Brazil
Host, Happy Market Research podcast;
Founder, HubUX

Jake Pryszlak

Jake Pryszlak
Award-winning market researcher, blogger and speaker

Daniel Scharff

Daniel Scharff
Director, Strategy & Analytics,
JUST

Josh Gibbs

Josh Gibbs
Platform Product Manager,
Bandwidth

Leela Srinivasan

Leela Srinivasan
CMO,
SurveyMonkey

Graham Clark

Graham Clark
Sales & Marketing Manager,
B Cellars Vineyards & Winery

Nichole Vine

Nichole Vine
Sr Content Marketing Manager,
SurveyMonkey

Sarah Cho

Sarah Cho
Director of Research,
SurveyMonkey

Christine Rimer

Christine Rimer
VP of Customer Experience & Advocacy,
SurveyMonkey

Kaitlyn Holstine

Kaitlyn Holstine
Market Research Solutions,
SurveyMonkey

Danielle Peotter

Danielle Peotter
Director of Customer Success,
SurveyMonkey

Sarah Din

Sarah Din
Director of Product Marketing,
SurveyMonkey

Sara Staffaroni

Sara Staffaroni
Content Strategist,
SurveyMonkey

Jack Foster

Jack Foster
Sr Director, Demand Generation,
SurveyMonkey

Morgan Molnar

Morgan Molnar
Director of Product Marketing, Market Research Solutions,
SurveyMonkey

Adam Di Tota

Adam Di Tota
Sr Product Manager, Market Research Solutions,
SurveyMonkey

Suzie Rogers

Suzie Rogers
Director of HR,
SurveyMonkey

Megan Donaldson

Megan Donaldson
Manager, Customer Advocacy,
SurveyMonkey

Sateja Parulkar

Sateja Parulekar
Sr Director Product Marketing,
SurveyMonkey

Erin Pinkus

Erin Pinkus
Sr Research Scientist,
SurveyMonkey

Shane Murphy-Reuter

Shane Murphy-Reuter
SVP of Marketing,
Intercom

Jon Estes

Jonathan Estes
Talent Development Operations,
LG Electronics USA

Curiosity Conference

How to transform feedback into action