Understand and improve how you are delivering on customer expectations throughout their entire journey.
Trigger surveys after all relevant customer interactions—purchase, onboarding, completed action, churn, etc.
Use key driver analysis to understand your biggest strengths and top areas for improvement.
Learn from customer interactions that are working well, and apply practices to those that need improvement.
Get a full understanding of how you are delivering on customer expectations throughout their entire journey and make it better.
Use our API to trigger automatic post-case NPS surveys directly from Salesforce, or sync your NPS data back into Salesforce so you can trigger follow-up cases for dissatisfied customers.
Analyze trends and filter your NPS data to quickly diagnose problem areas.
Use Conversations to send follow-up messages to respondents to gain further insight into their experience and resolve any outstanding issues.
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.