Delight your customers with extraordinary customer experience
With SurveyMonkey CX, organizations can resolve issues as they arise and find opportunities to delight their customers.
94%
of customers say they’re able to get important customer insights faster using SurveyMonkey CX
85%
of customers say their CX programs are more effective as a result of using SurveyMonkey CX
65%
of customers say they chose SurveyMonkey CX over competitors because of its ease of use
Hear what our customers have to say
u&u uses feedback to deliver an unrivaled client and candidate experience
Australia-based boutique recruiting agency u&u saw an opportunity to make the recruiting process easier for all involved. To support their mission to provide a world-class experience to their employer clients and candidates, u&u deployed SurveyMonkey CX. The result? They reached their all-time high NPS® of +62 and nearly doubled their response rate.
“SurveyMonkey CX is an easy to implement, cost-effective solution that delivers a great experience to our survey respondents. It’s enabled us to adopt a customer-first mentality across the agency.”
–Nicola Flannery, Customer Success Manager
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Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
