The best NPS ® solution for business

Get actionable insights to grow your business with SurveyMonkey CX

Get a Demo

Trusted by Leading Companies
Customer Logos
Customer Logos

Turn customer insights into action – faster

SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback.

NPS Screenshot


Effortless customer listening

Trigger personalized surveys through multiple channels that reach customers when they are most receptive.

NPS analytics

Superior analysis

Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks.


Quicker action

Easily share insights with your team, and close the loop with your customers by triggering follow-up actions.

See More Features

Captivate your customers throughout their entire journey

Monitor and optimize customer satisfaction at all relevant interaction points - from purchase to onboarding to post service requests and more.

Explore Use Cases

NPS Surveys

Increase loyalty – Accelerate revenue

Know what actions to take to drive customer loyalty and revenue growth. Build the case for investment in customer experience programs.

Why SurveyMonkey CX

NPS Analysis
Customer Story

Find out how SurveyMonkey CX helps Progressive Direct monitor customer satisfaction, delight their customers, and increase retention.

94% of SurveyMonkey CX

94% of SurveyMonkey CX customers say it helps them get important insights about their customers faster.

“The biggest upside we’ve seen is doubling our response rate. The information we get from SurveyMonkey CX is quicker, more detailed, and more actionable.”
- Nick Bell, Head of Product @ Progressive
“Since we started using SurveyMonkey CX we have seen an increase in our NPS”
- Dave Kaduk, VP of Client Engagement @ 4C Insights
“The impact of SurveyMonkey CX in our organization is spending less time analyzing surveys and more time improving actual service.”
- Paul Huber, VP Property and Casualty Claims @ Horace Mann Educators Corporation
Trusted by Leading Companies
Customer Logos
Customer Logos

Ready to build a world-class NPS program?

Experience how SurveyMonkey CX can help your business.

Get a Demo