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A Message to our Customers, Employees, and Community on COVID-19

A Message to our Customers, Employees, and Community on COVID-19

We know thousands of organizations around the world depend on SurveyMonkey, and we take this responsibility seriously. As we work as a community to prepare for the impact of COVID-19, we wanted to share how SurveyMonkey is addressing the current situation. The health and safety of our employees, customers, and communities are our primary concern. There are a number of measures we are taking to ensure we manage to safely get through this fluid situation while continuing to serve our customers, partners, and employees effectively.

For our customers, SurveyMonkey is maintaining our services and our products are fully operational - it’s business as usual (albeit far from usual circumstances). Our technical environments and processes are monitored 24 hours a day, under the supervision of our globally distributed teams. Our business continuity programs were built and tested far in advance of this current situation to ensure that we could operate from distributed locations for as long as necessary.

As many of you shift to more remote work, our SaaS products can play an integral role in gathering feedback from your employees, customers, partners, students, patients, and communities. SurveyMonkey’s products are as accessible and powerful from home as they are from the office. More broadly, in this fast-moving public health crisis impacting individuals in well over 100 countries, it’s critical to act on the feedback from individuals who drive your business, and we appreciate the opportunity to partner with hundreds of thousands of organizations globally.

With our systems operating as expected, we have taken the following steps to protect the health and wellbeing of our employees and local communities:

  • All employees have been strongly encouraged to work remotely. Work-related travel and event attendance has been suspended or postponed.
  • In addition to using our normal collaboration and communication tools, we are providing employees a stipend to purchase additional equipment to ensure a comfortable and effective remote workspace.
  • For our staff whose work involves maintaining our offices and preparing meals, we will continue to pay and support them.
  • We continue to monitor recommendations from the WHO, CDC, and elected officials so we remain up-to-date on the latest information and safety protocols.

During this time of uncertainty, we will do everything we can to support our community around the world. Should global conditions shift, we are confident we can quickly respond to changing market dynamics, minimizing impacts to our business and disruptions to our customers and partners.

Our global support teams are available during their standard hours and through the normal channels. Our global Customer Support team can be reached at http://help.surveymonkey.com/contact. We will ensure that all messages are seen and routed to someone who can help.

These are challenging and uncertain times, but we feel confident that as a company and community, we can get through this together.