Zenarate Testing

Enables Zenarate users to be tested on their comprehension of training content and provides performance reporting to managers

Developed by Caslon & Company

Zenarate is used by companies with large call centers to empower agents and collectors to provide a consistent and compliant customer experience across all call centers and agencies. The Zenarate App enables training and operational managers to evaluate employees’ comprehension of presented content and to document performance. The use of Zenarate with the Zenarate testing app reduces training time, improves speed to competency, reduces compliance infractions, and increases employee retention rates.

Features

3
Quizzes are attached to one or more training topics and integrated into user assignments
3
Quizzes are presented to users only after they have viewed the required content
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Managers can quickly determine areas where individuals need improvement
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Managers can evaluate areas where the training program is in need of improvement

Requirements

Customers pay a monthly license fee per user. Please contact info@zenarate.com for more information.
This app requires access to:
  • View collectors for your surveys and those shared with you
  • Create or edit contacts in your account
  • Create or edit survey responses in your account
  • Create or edit surveys in your account
  • View your contacts and contact lists
  • View answers along with responses
  • View your surveys and those shared with you
  • Create or edit collectors for surveys in your account
  • View teams you belong to
  • View if surveys in your account have responses and their metadata
  • View webhooks to receive notifications when there are changes in your account
  • Create and edit webhooks to receive notifications when there are changes in your account
  • View your library of survey themes and templates
  • View your user information

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