Chattermill

Next generation customer experience analytics

Developed by Chattermill Analytics Limited

Extract actionable insight from free form answers

Customer verbatims are the most powerful form of feedback. They allow you to uncover drivers behind your Net Promoter Score, Customer Satisfaction or Customer Effort Scores but they can be a pain at scale. Chattermill deploys an advanced neural networks model tailored to your specific data and digests messy qualitative data into clear quantiative insights for your entire team. Our model extracts key drivers behind your customer experience and their sentiment in near real time.

All Your Feedback In One Place

Chattermill integrates with all of your customer feedback channels including all of your SurveyMonkey surveys. We gather and analyse the data in real time meaning you don't need spreadsheets or slides to deliver insights from across your customer journey to the right stakeholder.

World's Most Advanced Customer Experience Dashboard 

Our dashboard was built specifically for extracting insights from free form feedback. You can slice and dice your data using the themes we uncovered or your customer attributes (including Custom Variables from SurveyMonkey) to find the right level of insight. Any chart allows you to go to raw feedback in one click when you need to get deeper.

SurveyMonkey Integration

SurveyMonkey users use Chattermill to stream their Net Promoter Score, CSAT and other surveys containing a free form element where they need to understand the key drivers. The integration is very light touch, you log in with your SurveyMonkey account, tell us which surveys we should connect with and we take care of everything else. Reach out to your Chattermill Account Manager to enable the SurveyMonkey integration.

We only pull the data you tell us from your SurveyMonkey surveys.

Features

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Connect with all of the major sources of customer feedback including SurveyMonkey, Zendesk and TrustPilot.
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Best in class text analytics using deep learning
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Flexible dashboard built for customer feedback
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Invite your team to work on customer experience together

Requirements

You will need a basic subscription to Chattermill to utilise the SurveyMonkey integration.
This app requires access to:
  • View your surveys and those shared with you
  • Create and edit webhooks to receive notifications when there are changes in your account
  • View collectors for your surveys and those shared with you
  • View answers along with responses
  • View if surveys in your account have responses and their metadata

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