Repairs Satisfaction Survey

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* 1. Please enter the Works Order Number as stated on your correspondence or text message/email (5 digit number)

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* 2. How easy was it to report your repair?

5 - Very Satisfied

4 - Fairly Satisfied

3 - Neither Satisfied nor Dissatisfied

2 - Fairly Dissatisfied

1 - Very Dissatisfied

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* 3. When dealing with your repair, how helpful did you find the Staff?

5 - Very Satisfied

4 - Fairly Satisfied

3 - Neither Satisfied nor Dissatisfied

2 - Fairly Dissatisfied

1 - Very Dissatisfied

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* 4. How satisfied are you with the way your repair has been carried out?

5 - Very Satisfied

4 - Fairly Satisfied

3 - Neither Satisfied nor Dissatisfied

2 - Fairly Dissatisfied

1 - Very Dissatisfied

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* 5. How satisfied are you with the length of time to complete the repair?

5 - Very Satisfied

4 - Fairly Satisfied

3 - Neither Satisfied nor Dissatisfied

2 - Fairly Dissatisfied

1 - Very Dissatisfied

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* 6. How helpful was the Contractor who carried out the repair?

5 - Very Satisfied

4 - Fairly Satisfied

3 - Neither Satisfied nor Dissatisfied

2 - Fairly Dissatisfied

1 - Very Dissatisfied

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* 7. How satisfied are you with the way the Contractor tidied up and cleared away rubbish?

5 - Very Satisfied

4 - Fairly Satisfied

3 - Neither Satisfied nor Dissatisfied

2 - Fairly Dissatisfied

1 - Very Dissatisfied

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* 8. How satisfied are you with the overall repairs service provided by East Kilbride Housing Association?

5 - Very Satisfied

4 - Fairly Satisfied

3 - Neither Satisfied nor Dissatisfied

2 - Fairly Dissatisfied

1 - Very Dissatisfied

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* 9. Do you have any suggestions/comments/compliments that you would like to make to help improve the repairs service that we provide?

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* 10. Contact Details

Name *

Address *

Email Address

Phone Number