Budget Consultation 2020/21

Help us balance the books

Each year, we ask residents for their views as we start to prepare the budget for the new financial year.

Your views are important to us so please take a few minutes to complete the survey below. Your answers will help inform the budget process.

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* 1. What is your opinion of the following Council services over the last 12 months?

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* 2. Any other comments?

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* 3. Please tell us what your preferred and least preferred approach would be to help us balance the budget.

	Most preferred option	Second most preferred option	Third most preferred option	Least preferred option
Increased council tax levels	Increased council tax levels Most preferred option	Increased council tax levels Second most preferred option	Increased council tax levels Third most preferred option	Increased council tax levels Least preferred option
Increased fees and charges	Increased fees and charges Most preferred option	Increased fees and charges Second most preferred option	Increased fees and charges Third most preferred option	Increased fees and charges Least preferred option
Provided fewer services	Provided fewer services Most preferred option	Provided fewer services Second most preferred option	Provided fewer services Third most preferred option	Provided fewer services Least preferred option
Reduce the number of Council Office buildings	Reduce the number of Council Office buildings Most preferred option	Reduce the number of Council Office buildings Second most preferred option	Reduce the number of Council Office buildings Third most preferred option	Reduce the number of Council Office buildings Least preferred option

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* 4. Of the following Council services, which do you think should have their funding increased, decreased or stay the same?

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* 5. Any other comments?

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* 6. Overall, how satisfied or dissatisfied are you with…

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied
The way in which the Council provides services	The way in which the Council provides services Very Satisfied	The way in which the Council provides services Satisfied	The way in which the Council provides services Neutral	The way in which the Council provides services Dissatisfied	The way in which the Council provides services Very dissatisfied
Your local area as a place to live	Your local area as a place to live Very Satisfied	Your local area as a place to live Satisfied	Your local area as a place to live Neutral	Your local area as a place to live Dissatisfied	Your local area as a place to live Very dissatisfied

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* 7. Any other comments?

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* 8. Do you feel that the Council listens to you?

Yes

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* 9. Do you have any other suggestions on how the Council could increase income, reduce costs or make savings to support the budget?

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* 10. How frequently do you access Council services?

A few times a year

Monthly

Weekly

Daily

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* 11. Overall, how satisfied are you with the way you can access Council services?

Very satisfied

Satisfied

Neutral

Unsatisfied

Very unsatisfied

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* 12. How do you prefer to conduct business with the Council? Please select your most preferred option and least preferred option.

	Most preferred	Least preferred
Phone	Phone Most preferred	Phone Least preferred
Email	Email Most preferred	Email Least preferred
Social Media e.g. Facebook, Twitter	Social Media e.g. Facebook, Twitter Most preferred	Social Media e.g. Facebook, Twitter Least preferred
Online through the website or online forms	Online through the website or online forms Most preferred	Online through the website or online forms Least preferred
In person	In person Most preferred	In person Least preferred
By Post	By Post Most preferred	By Post Least preferred
Via a Councillor	Via a Councillor Most preferred	Via a Councillor Least preferred
Other	Other Most preferred	Other Least preferred

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* 13. Please explain why these are your most preferred and least preferred methods

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* 14. Would you consider accessing services in another way? Please tick all which apply.

Phone

Social Media e.g. Facebook, Twitter

Online e.g. through the website or online form

In person

By post

Instant messaging e.g. text, what's app, web chat

Other

	Satisfied	No opinion	Dissatisfied	Not used
Household waste collection (black lidded bin)	Household waste collection (black lidded bin) Satisfied	Household waste collection (black lidded bin) No opinion	Household waste collection (black lidded bin) Dissatisfied	Household waste collection (black lidded bin) Not used
Garden waste collection (brown lidded bin)	Garden waste collection (brown lidded bin) Satisfied	Garden waste collection (brown lidded bin) No opinion	Garden waste collection (brown lidded bin) Dissatisfied	Garden waste collection (brown lidded bin) Not used
Kerbside Recycling (green lidded bin, glass bag or red-lidded glass bin, textiles	Kerbside Recycling (green lidded bin, glass bag or red-lidded glass bin, textiles Satisfied	Kerbside Recycling (green lidded bin, glass bag or red-lidded glass bin, textiles No opinion	Kerbside Recycling (green lidded bin, glass bag or red-lidded glass bin, textiles Dissatisfied	Kerbside Recycling (green lidded bin, glass bag or red-lidded glass bin, textiles Not used
Street cleanliness (litter collection, graffiti removal, fly tipping, neighbourhood wardens)	Street cleanliness (litter collection, graffiti removal, fly tipping, neighbourhood wardens) Satisfied	Street cleanliness (litter collection, graffiti removal, fly tipping, neighbourhood wardens) No opinion	Street cleanliness (litter collection, graffiti removal, fly tipping, neighbourhood wardens) Dissatisfied	Street cleanliness (litter collection, graffiti removal, fly tipping, neighbourhood wardens) Not used
Leisure services (leisure centres, arts and culture, sports development)	Leisure services (leisure centres, arts and culture, sports development) Satisfied	Leisure services (leisure centres, arts and culture, sports development) No opinion	Leisure services (leisure centres, arts and culture, sports development) Dissatisfied	Leisure services (leisure centres, arts and culture, sports development) Not used
Planning (planning applications and planning policy)	Planning (planning applications and planning policy) Satisfied	Planning (planning applications and planning policy) No opinion	Planning (planning applications and planning policy) Dissatisfied	Planning (planning applications and planning policy) Not used
Economic Development (support to businesses, regeneration, Town Centre Management, business growth)	Economic Development (support to businesses, regeneration, Town Centre Management, business growth) Satisfied	Economic Development (support to businesses, regeneration, Town Centre Management, business growth) No opinion	Economic Development (support to businesses, regeneration, Town Centre Management, business growth) Dissatisfied	Economic Development (support to businesses, regeneration, Town Centre Management, business growth) Not used
Public Protection (licensing, food hygiene inspections, nuisance complaints)	Public Protection (licensing, food hygiene inspections, nuisance complaints) Satisfied	Public Protection (licensing, food hygiene inspections, nuisance complaints) No opinion	Public Protection (licensing, food hygiene inspections, nuisance complaints) Dissatisfied	Public Protection (licensing, food hygiene inspections, nuisance complaints) Not used
Revenues and Benefits (housing benefit and council tax support payments, collection of council tax and business rates)	Revenues and Benefits (housing benefit and council tax support payments, collection of council tax and business rates) Satisfied	Revenues and Benefits (housing benefit and council tax support payments, collection of council tax and business rates) No opinion	Revenues and Benefits (housing benefit and council tax support payments, collection of council tax and business rates) Dissatisfied	Revenues and Benefits (housing benefit and council tax support payments, collection of council tax and business rates) Not used
Housing service (housing options advice, homelessness, provision of affordable housing, tenancies)	Housing service (housing options advice, homelessness, provision of affordable housing, tenancies) Satisfied	Housing service (housing options advice, homelessness, provision of affordable housing, tenancies) No opinion	Housing service (housing options advice, homelessness, provision of affordable housing, tenancies) Dissatisfied	Housing service (housing options advice, homelessness, provision of affordable housing, tenancies) Not used
Public car parks	Public car parks Satisfied	Public car parks No opinion	Public car parks Dissatisfied	Public car parks Not used
Community Safety (anti-social behaviour, domestic abuse, alcohol awareness)	Community Safety (anti-social behaviour, domestic abuse, alcohol awareness) Satisfied	Community Safety (anti-social behaviour, domestic abuse, alcohol awareness) No opinion	Community Safety (anti-social behaviour, domestic abuse, alcohol awareness) Dissatisfied	Community Safety (anti-social behaviour, domestic abuse, alcohol awareness) Not used
Electoral Services (elections, voting)	Electoral Services (elections, voting) Satisfied	Electoral Services (elections, voting) No opinion	Electoral Services (elections, voting) Dissatisfied	Electoral Services (elections, voting) Not used
Parks & Nature Conservation (parks, open spaces)	Parks & Nature Conservation (parks, open spaces) Satisfied	Parks & Nature Conservation (parks, open spaces) No opinion	Parks & Nature Conservation (parks, open spaces) Dissatisfied	Parks & Nature Conservation (parks, open spaces) Not used
Bereavement Services (crematorium, cemeteries)	Bereavement Services (crematorium, cemeteries) Satisfied	Bereavement Services (crematorium, cemeteries) No opinion	Bereavement Services (crematorium, cemeteries) Dissatisfied	Bereavement Services (crematorium, cemeteries) Not used

	Increased	Stay the same	Decreased
Household waste collection (black lidded bin)	Household waste collection (black lidded bin) Increased	Household waste collection (black lidded bin) Stay the same	Household waste collection (black lidded bin) Decreased
Garden waste collection (brown lidded bin)	Garden waste collection (brown lidded bin) Increased	Garden waste collection (brown lidded bin) Stay the same	Garden waste collection (brown lidded bin) Decreased
Kerbside Recycling (green lidded bin, glass bag or red-lidded glass bin, textiles)	Kerbside Recycling (green lidded bin, glass bag or red-lidded glass bin, textiles) Increased	Kerbside Recycling (green lidded bin, glass bag or red-lidded glass bin, textiles) Stay the same	Kerbside Recycling (green lidded bin, glass bag or red-lidded glass bin, textiles) Decreased
Street cleanliness (litter collection, graffiti removal, fly tipping, neighbourhood wardens)	Street cleanliness (litter collection, graffiti removal, fly tipping, neighbourhood wardens) Increased	Street cleanliness (litter collection, graffiti removal, fly tipping, neighbourhood wardens) Stay the same	Street cleanliness (litter collection, graffiti removal, fly tipping, neighbourhood wardens) Decreased
Leisure Centres and sports development	Leisure Centres and sports development Increased	Leisure Centres and sports development Stay the same	Leisure Centres and sports development Decreased
Arts and culture	Arts and culture Increased	Arts and culture Stay the same	Arts and culture Decreased
Planning (planning applications and planning policy)	Planning (planning applications and planning policy) Increased	Planning (planning applications and planning policy) Stay the same	Planning (planning applications and planning policy) Decreased
Economic Development (support to businesses, regeneration, business growth)	Economic Development (support to businesses, regeneration, business growth) Increased	Economic Development (support to businesses, regeneration, business growth) Stay the same	Economic Development (support to businesses, regeneration, business growth) Decreased
Public Protection (licensing, food hygiene inspections, nuisance complaints)	Public Protection (licensing, food hygiene inspections, nuisance complaints) Increased	Public Protection (licensing, food hygiene inspections, nuisance complaints) Stay the same	Public Protection (licensing, food hygiene inspections, nuisance complaints) Decreased
Revenues and Benefits (housing benefit and council tax support payments, collection of council tax and business rates)	Revenues and Benefits (housing benefit and council tax support payments, collection of council tax and business rates) Increased	Revenues and Benefits (housing benefit and council tax support payments, collection of council tax and business rates) Stay the same	Revenues and Benefits (housing benefit and council tax support payments, collection of council tax and business rates) Decreased
Housing service (housing options advice, homelessness, provision of affordable housing, tenancies)	Housing service (housing options advice, homelessness, provision of affordable housing, tenancies) Increased	Housing service (housing options advice, homelessness, provision of affordable housing, tenancies) Stay the same	Housing service (housing options advice, homelessness, provision of affordable housing, tenancies) Decreased
Public car parks	Public car parks Increased	Public car parks Stay the same	Public car parks Decreased
Community Safety (anti-social behaviour, domestic abuse, alcohol awareness)	Community Safety (anti-social behaviour, domestic abuse, alcohol awareness) Increased	Community Safety (anti-social behaviour, domestic abuse, alcohol awareness) Stay the same	Community Safety (anti-social behaviour, domestic abuse, alcohol awareness) Decreased
Parks & Nature Conservation (parks, open spaces)	Parks & Nature Conservation (parks, open spaces) Increased	Parks & Nature Conservation (parks, open spaces) Stay the same	Parks & Nature Conservation (parks, open spaces) Decreased

Question Title

* 1. What is your opinion of the following Council services over the last 12 months?

Question Title

* 2. Any other comments?

Question Title

* 3. Please tell us what your preferred and least preferred approach would be to help us balance the budget.

Question Title

* 4. Of the following Council services, which do you think should have their funding increased, decreased or stay the same?

Question Title

* 5. Any other comments?

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* 6. Overall, how satisfied or dissatisfied are you with…

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* 7. Any other comments?

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* 8. Do you feel that the Council listens to you?

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* 9. Do you have any other suggestions on how the Council could increase income, reduce costs or make savings to support the budget?

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* 10. How frequently do you access Council services?

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* 11. Overall, how satisfied are you with the way you can access Council services?

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* 12. How do you prefer to conduct business with the Council? Please select your most preferred option and least preferred option.

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* 13. Please explain why these are your most preferred and least preferred methods

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* 14. Would you consider accessing services in another way? Please tick all which apply.

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* 15. If you answered 'other' please give details