Family & Friends (Community Support) Survey 2017 Question Title * 1. What area does your friend or relative live in? North Essex (Heybridge, Maldon, Tiptree or Tollesbury) South Essex (Basildon, Benfleet, Canvey Island, Leigh-on-Sea, Rochford, Southend-on-Sea, Thundersley or Westcliff-on-Sea) Question Title * 2. How good is the care and support your friend or relative receives? 0 Poor 5 Good 10 Outstanding Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 3. How good are the staff at helping your friend or relative to feel safe and secure in their home? 0 Poor 5 Good 10 Outstanding Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 4. How good are the staff at arriving on time? 0 Poor 5 Good 10 Outstanding Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 5. How good are the staff at being kind, polite and respectful to your friend or relative? 0 Poor 5 Good 10 Outstanding Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 6. How well does your friend or relative get on with their support workers? 0 Poor 5 Good 10 Outstanding Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 7. How good are staff at listening to your friend or relative and helping them to make choices? 0 Poor 5 Good 10 Outstanding Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 8. How good are staff at involving your friend or relative in their support plans? 0 Poor 5 Good 10 Outstanding Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 9. How good are staff at telling your friend or relative about changes to their support time? 0 Poor 5 Good 10 Outstanding Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 10. If your friend or relative is unhappy with their support, do they know who to tell? Yes No Question Title * 11. How good is the manager at responding to feedback? 0 Poor 5 Good 10 Outstanding Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 12. Is there anything else you would like to say? Done