Improving our trauma and orthopaedics service for emergency department patients

We understand you or a loved one have recently had a procedure at Basingstoke and North Hampshire Hospital (BNHH) following an initial assessment in the Emergency Department (ED) at Royal Hampshire County Hospital (RHCH), in Winchester.

As we have centralised some of our services to provide on-site consultant cover seven days a week to help reduce waiting times and improve outcomes, we would like your feedback to help us understand what went well and what we might try to improve.

We would be very grateful if you could complete this short survey, which should only take you three to five minutes to fill out.

All feedback is anonymous unless you choose to leave your name and contact details because you would like someone to contact you about your experience.

Question Title

* 1. About you and your arrival

Are you:

The patient

Answering on behalf of a patients (eg relative, friend or carer)

Answering as a relative, friend or carer

Other (please specify)

Question Title

* 2. How did you get to BNHH for your surgery?

Taken direct to BNHH ED in an ambulance

Transferred from RHCH ED to a BNHH ward by ambulance

Transferred from RHCH ED to a BNHH ward but made our own way there

Advised to go home from the ED at RHCH and attended BNHH following a call from the trauma triage clinic or appointment with the RHCH fracture clinic

Transferred from RHCH ward to BNHH ward by ambulance

Other (please specify)

Question Title

* 3. How did you arrive at RHCH ED?

Ambulance

I drove myself

I was given a lift

Taxi

Bus/Train

Other (please specify)

Question Title

* 4. Your overall experience

Do you feel that you got enough information
about your transfer to BNHH from the ED staff?

Yes

If no, what could we do differently that would make it better?

Question Title

* 5. Were you given an ‘after your injury’ information leaflet for trauma and orthopaedic patients who need surgery and/or admission to hospital?

Yes, at ED

Yes, at fracture clinic

Question Title

* 6. If yes, was it helpful?

Yes

If no, what could we include or do differently that would make it better?

Question Title

* 7. How would you rate your initial assessment and treatment at RHCH?

Very good

Good

Neither good or poor

Poor

Very poor

Don't know

If you answered: neither good nor poor; poor; or very poor, please tell us why

Question Title

* 8. How would you rate your transfer arrangements to BNHH?

Very good

Good

Neither good or poor

Poor

Very poor

Don't know

If you answered: neither good nor poor; poor; or very poor, please tell us why

Question Title

* 9. How would you rate the admission arrangements at BNHH?

Very good

Good

Neither good or poor

Poor

Very poor

Don't know

If you answered: neither good nor poor; poor; or very poor, please tell us why

Question Title

* 10. How would you rate the arrangements that were made for you once you left the trauma ward (for example transfer to a rehabilitation ward and/or follow up appointments for therapy services, fracture clinic or outpatients)?

Very good

Good

Neither good or poor

Poor

Very poor

Don't know

If you answered: neither good nor poor; poor; or very poor, please tell us why

Question Title

* 11. Thinking about carers, family members and friends, how did the new ways of working impact on them?

Positive impact

Acceptable impact; they understood the benefits

Minimal negative impact

Significant negative impact

If you answered: minimal negative impact; or significant negative impact, please tell us why

Question Title

* 12. If you wish, please use the space below to tell us more about your experience.

Question Title

* 13. If you would like someone to call you to discuss your experience in more detail, please also leave your name and preferred contact details.

Name (optional)

Telephone number/email address (optional)

Question Title

* 14. About you (optional section)

Are you:

Male

Female

Prefer not to say

Question Title

* 15. Your age group:

17 or under

18-24

25-34

35-44

45-54

55-64

65-74

75-84

85+

Prefer not to say

Question Title

* 16. Your ethnic background

Bangladeshi

Black African

Black Caribbean

Chinese

Indian

Nepali

Pakistani

White and Asian

White and Black African

White and Black Caribbean

White British

White Irish

Any other Asian background

Any other Black background

Any other White background

Prefer not to say

Any other ethnic background (please specify below):

Question Title

* 17. Do you consider yourself to have a disability?

Yes

Prefer not to say

If yes, please tell us about your disability below:

Question Title

* 18. Your religion or belief:

Atheism

Buddhism

Christianity

Hinduism

Islam

Judaism

Sikhism

Other religion or belief

Prefer not to say

Question Title

* 19. You would describe your sexuality as:

Bisexual

Gay man

Heterosexual/straight

Lesbian/gay woman

Prefer not to say

Question Title

* 20. Are you a carer?

Yes, for child/children under 18 years living at home

Yes, for a relative or person living with you

Yes, for a relative or person living elsewhere

Improving our trauma and orthopaedics service for emergency department patients

Question Title

* 1. About you and your arrivalAre you:

Question Title

* 2. How did you get to BNHH for your surgery?

Question Title

* 3. How did you arrive at RHCH ED?

Question Title

* 4. Your overall experienceDo you feel that you got enough informationabout your transfer to BNHH from the ED staff?

Question Title

* 5. Were you given an ‘after your injury’ information leaflet for trauma and orthopaedic patients who need surgery and/or admission to hospital?

Question Title

* 6. If yes, was it helpful?

Question Title

* 7. How would you rate your initial assessment and treatment at RHCH?

Question Title

* 8. How would you rate your transfer arrangements to BNHH?

Question Title

* 9. How would you rate the admission arrangements at BNHH?

Question Title

* 10. How would you rate the arrangements that were made for you once you left the trauma ward (for example transfer to a rehabilitation ward and/or follow up appointments for therapy services, fracture clinic or outpatients)?

Question Title

* 11. Thinking about carers, family members and friends, how did the new ways of working impact on them?

Question Title

* 12. If you wish, please use the space below to tell us more about your experience.

Question Title

* 13. If you would like someone to call you to discuss your experience in more detail, please also leave your name and preferred contact details.

Question Title

* 14. About you (optional section)Are you:﻿

Question Title

* 15. Your age group:

Question Title

* 16. Your ethnic background

Question Title

* 17. Do you consider yourself to have a disability?

Question Title

* 18. Your religion or belief:

Question Title

* 19. You would describe your sexuality as:

Question Title

* 20. Are you a carer?

* 1. About you and your arrival

Are you:

* 4. Your overall experience

Do you feel that you got enough information
about your transfer to BNHH from the ED staff?

* 14. About you (optional section)

Are you: