What are your biggest challenges for customer service and what will it look like by 2020?

Introduction

We invite you to share your views on the biggest challenges most likely to impact your customer service offering in 2017 in terms of your people, technology and predicted changes in consumer behaviours. We also invite you to share your vision for your service offering and what this might look like by the year 2020.

Please take a few moments to answer the following 6 questions. Thank you.