SHA Repairs Feedback Survey 2022

Question Title

* 1. Contact Details

Name:

Address:

City/Town:

ZIP/Postal Code:

Email Address:

Phone Number:

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* 2. How did you report your repair?

Phone

Website

Other (please specify)

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* 3. Are you satisfied with the way the work was carried out in your home?

Yes

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* 4. Was your repair fully completed during the first visit?

Yes

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* 5. Did the contractor arrive at a convenient or pre-arranged time/date?

Yes

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* 6. If the operative was running late did they advise you, or phone ahead of the appointment?

Yes

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* 7. Was your repair easy to report?

Yes

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* 8. Did the contractor identify themselves/show I.D?

Yes

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* 9. Was the contractor’s appearance tidy & were they polite?

Yes

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* 10. Was your house left in a clean/tidy condition?

Yes

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* 11. If unsatisfied please provide details below:

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* 12. How satisfied or dissatisfied were you with the repairs service?

Very Satisfied

Fairly Satisfied

Neither Satisfied Nor Dissatisfied

Fairly Dissatisfied

Very Dissatisfied

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* 13. Consent:
I am happy for Southside Housing Association to contact me about feedback opportunities, consultations and events as part of the SHA Participation and Empowerment (SHAPE) initiative.

Yes

Question Title

SHA Repairs Feedback Survey 2022

Question Title

* 1. Contact Details

Question Title

* 2. How did you report your repair?

Question Title

* 3. Are you satisfied with the way the work was carried out in your home?

Question Title

* 4. Was your repair fully completed during the first visit?

Question Title

* 5. Did the contractor arrive at a convenient or pre-arranged time/date?

Question Title

* 6. If the operative was running late did they advise you, or phone ahead of the appointment?

Question Title

* 7. Was your repair easy to report?

Question Title

* 8. Did the contractor identify themselves/show I.D?

Question Title

* 9. Was the contractor’s appearance tidy & were they polite?

Question Title

* 10. Was your house left in a clean/tidy condition?

Question Title

* 11. If unsatisfied please provide details below:

Question Title

* 12. How satisfied or dissatisfied were you with the repairs service?

Question Title

* 13. Consent:I am happy for Southside Housing Association to contact me about feedback opportunities, consultations and events as part of the SHA Participation and Empowerment (SHAPE) initiative.

Question Title

* 13. Consent:
I am happy for Southside Housing Association to contact me about feedback opportunities, consultations and events as part of the SHA Participation and Empowerment (SHAPE) initiative.