Digital Exclusion Impact on Patients

In recent years, health, care, wellbeing and community support services such as hospitals have had to introduce a ‘digital’ way for you to use their service. This may have involved using technology such as computers, tablets or smartphones to use the service via the internet.

NHS England and NHS Improvement have commissioned the South West Academic Health Science Network and Engaging Communities South West to find out how being digital excluded (i.e. being unable to access or use technology, devices or the internet for a variety of reasons) has impacted on patients' healthcare experiences, needs and outcomes.

With essential services facing unprecedented challenges, it is really important to share your feedback. It really could make a difference, as service leaders may use your feedback to improve their offer to you.

This survey is for people who have been offered video/remote consultations but have been unable to use them or found them difficult to use, for whatever reason.

If you require help to fill out this survey, please call Engaging Communities South West (ECSW) on Freephone 08000 520 029.

Please be aware: Although we are not asking you for any identifiable information, all survey data is processed in accordance with the General Data Protection Regulation (GDPR), relevant data protection law and our privacy policy. ECSW is collecting the survey data for research purposes only.

Question Title

* Do you own or have you ever used any of the following devices or equipment?
(Please tick all that apply)

Desktop computer / laptop

Mobile phones

Tablets (e.g. Ipad)

Smart TVs (e.g. those with BBC iPlayer)

Game Consoles (e.g. Playstation/Xbox)

Ebook readers (e.g. Kindle)

None of these

Other (please specify)

Question Title

* Do you use or have you ever used any of the following internet services?
(Please tick all that apply)

Writing & reading emails (e.g. Gmail)

Search engines (e.g. Google)

Visiting websites (e.g. BBC News)

Social Media (e.g. Facebook/Twitter)

Watching videos (e.g. YouTube)

Video call with friends/family (e.g. Skype/Zoom)

Reading online magazines or audiobooks (e.g. via Kindle)

Online Banking

Online Shopping

Online learning (e.g. homeschooling)

Downloading Apps (e.g. via Google Play or the App Store)

None of the above / I don't use the internet

Question Title

* Please rate how confident, capable and motivated you feel you are at using technological devices or internet services:

	Not at all	Not very	Somewhere in the middle	Quite	Very
Confident?	Confident? Not at all	Confident? Not very	Confident? Somewhere in the middle	Confident? Quite	Confident? Very
Capable?	Capable? Not at all	Capable? Not very	Capable? Somewhere in the middle	Capable? Quite	Capable? Very
Motivated?	Motivated? Not at all	Motivated? Not very	Motivated? Somewhere in the middle	Motivated? Quite	Motivated? Very

Question Title

* Have you ever used, tried to use, or been offered the chance to use any of the following healthcare related digital services? (Please tick all that apply)

Please note: Some of these services are new and you may know them under other names.

Hospital video consultations (e.g. Attend Anywhere)

GP video appointment (e.g. video call with your GP)

Online GP services (e.g. eConsult, booking appointments, ordering medication)

Dentist or Opticians video appointment

Other online NHS Services (e.g. Screening, e-Referrals, 111, Assessments, Medical records, or the NHS App)

None of these

Other (please specify)

Digital Exclusion Impact on Patients

Question Title

* Do you own or have you ever used any of the following devices or equipment? (Please tick all that apply)

Question Title

* Do you use or have you ever used any of the following internet services? (Please tick all that apply)

Question Title

* Please rate how confident, capable and motivated you feel you are at using technological devices or internet services:

Question Title

* Have you ever used, tried to use, or been offered the chance to use any of the following healthcare related digital services? (Please tick all that apply) Please note: Some of these services are new and you may know them under other names.

* Do you own or have you ever used any of the following devices or equipment?
(Please tick all that apply)

* Do you use or have you ever used any of the following internet services?
(Please tick all that apply)

* Have you ever used, tried to use, or been offered the chance to use any of the following healthcare related digital services? (Please tick all that apply)

Please note: Some of these services are new and you may know them under other names.