Survey on surcharging & non-delivery
For Fair Delivery Action Fund programmes, 2020-21
This survey consists of 15 quick questions

First of all, we'd like to ask you some introductory questions.

Please note: the data collected in this survey will be used to improve Citizens Advice Scotland’s knowledge of consumers facing parcel surcharging and non-deliveries in Scotland. Your personal details will not be shared with any third party organisations.

Question Title

* 1. What is your gender

Female

Male

Other

Rather not say

Question Title

* 2. What is your age?

18-24 years old

25-34 years old

35-44 years old

45-54 years old

55-64 years old

65-74 years old

Over 74

Prefer not to say

Question Title

* 3. Are you filling out this survey on behalf of a household or business? (if you are answering on behalf of more than one address, please fill in a separate survey for each)

Household

Business

Home-based business

Question Title

* 4. Which Citizens Advice Bureau invited you to fill out this survey (this will help us divide up our results)

Inverness, Badenoch and Strathspey

Western Isles

Caithness

East and Central Sutherland

Nairn

South West Aberdeenshire

Moray

North and West Sutherland

Don't know

Other

Survey on surcharging & non-deliveryFor Fair Delivery Action Fund programmes, 2020-21This survey consists of 15 quick questions

First of all, we'd like to ask you some introductory questions.

Question Title

* 1. What is your gender

Question Title

* 2. What is your age?

Question Title

* 3. Are you filling out this survey on behalf of a household or business? (if you are answering on behalf of more than one address, please fill in a separate survey for each)

Question Title

* 4. Which Citizens Advice Bureau invited you to fill out this survey (this will help us divide up our results)

Survey on surcharging & non-delivery
For Fair Delivery Action Fund programmes, 2020-21
This survey consists of 15 quick questions