We know that the legal services market, in particular private client work, continues to undergo unprecedented structural change. New disruptive business models have emerged; these have been quick to respond to changing customer needs and leverage new technology to challenge traditional law firms. Providers are increasingly looking to technology (and other innovative ways of delivering services) to retain market share and grow their businesses. Clients (both individuals and businesses) are now choosing legal services from a while range of providers.

With the above in mind, we would value your participation in completing the attached survey, by following the related links. We can assure that all replies to our surveys will be treated as confidential. 

The survey will allow us to gauge attitudes to a proposed new pre-paid probate product for lawyers. The Survey has been split into two — one survey being Wills focused and the other being Probate focused — the link to each is set out below.

www.surveymonkey.co.uk/r/JHRG7XZ 

and 

www.surveymonkey.co.uk/r/JHPKTP3 

The policies will be provided by one of the main branded financial institutions (who are authorised by the Prudential Regulator Authority and regulated by the Financial Conduct Authority), who will also administer the same.  

Thanking you in advance for your time and input. We will read every comment.

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* 1. What percentage of your firms probate and estate administration work comes from your existing will bank?

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* 2. Does your firm offer a "grant of Representation" only service to clients? 

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* 3. If your firm offers a "Grant of Representation" only service; what is your typical fee?

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* 4. There is a wide variation in charging structure for estate administration: Does your firm offer any of the following fee structures?

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* 5. Does your firm have a relationship with an undertaker / funeral director to cross-refer work?

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* 6. What percentage of the estates that your firm administers have a pre-paid funeral plan in place?

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* 7. Estate administration services are offered by a wide range of regulated and unregulated providers; please rank the following providers in order of those who pose the biggest threat, to your firm:

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* 8. In relation to the amount of estate adminstration work that your firm has undertaken in the last year, has the number of matters:

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* 9. More legal advisors are now offering clients a facility to pre-pay their probate costs with a view to capturing future work. Would your firm be prepared to offer this product to your clients?

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* 10. what features of a pre-paid probate plan would be important to you (tick all that apply): 

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