This research is supported by the Water Research Foundation

To start with, we would like to know a little bit about you!

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* 1. What is your gender?

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* 2. Which age group do you belong to?

  18-25 26-40 41-60 61+
Which age group do you belong to?

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* 3. Do you have any children? (under the age of 16)

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* 4. Which wastewater utility* services your home? (*Your wastewater utility is responsible for treating the water that leaves your home, e.g. from toilets, showers, sinks, dishwashers, laundry, etc.)

And now, we have some questions about how you feel about your wastewater utility...

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* 5. Please rate how strongly you agree or disagree with the following statements.

  Strongly disagree Disagree Neutral Agree Strongly agree
I feel involved in community life in my local area.
I believe that it is my duty to protect the environment.
I feel it is important to reflect on how water affects our local natural environment and wildlife.
I think it is important to reflect on how water affects community growth and prosperity.
I see water as a local issue. It's about our community needs.
I see water as a global issue. We are all dependent on one resource.
I feel empowered when someone explains to me the why and the how of things.
I like learning through experience.
I prefer getting informed through digital channels (social media, email etc.)
I prefer getting informed through traditional channels (television, face to face, newspapers, telephone etc).
I trust a service provider when they have a set of values to guide their activities.
I believe that trust is enhanced when a service provider's values are aligned to my community needs.

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* 6. In the next set of questions, we often use the term "Utility" to refer to the organization that are responsible for treating the water that leaves your home, e.g. from toilets, showers, sinks, dishwashers, laundry, etc.
Please rate how strongly you agree or disagree with the following statements.

  Strongly disagree Disagree Neutral Agree Strongly agree
I think about what happens to water after I use it in my home.
I feel a personal connection to my local Utility.
I feel inspired by the work that my Utility does.
I understand the nature of the work carried out by my Utility.
I understand why the work that my Utility carries out are important.
I would like to be more informed about the role of my Utility in the community.
I only want to hear from my Utility when it's absolutely necessary (e.g. for bills).
I think that my Utility makes best use of the communication channels that are currently available.
I feel that my Utility's outreach activities speak to our community values.
I would be willing to attend events organized by my Utility.

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* 7. In the final set of questions, we would like to understand how you would feel under different scenarios related to your Utility's activities. Again, please rate how strongly you agree or disagree with the following statements.

Firstly, thinking about your bills...

  Strongly disagree Disagree Neutral Agree Strongly agree
Knowing about any potential changes in advance would make me feel more positive about what's to come.
Being thanked as a customer would make me feel valued.
Along with my bills, I would welcome being told how my service charge benefits the community.

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* 8. Secondly, imagine your Utility is investing in new infrastructure…

  Strongly disagree Disagree Neutral Agree Strongly agree
Knowing that the community has been consulted makes me feel more included, even if I am not directly consulted.
I would personally like to be involved in the consultation process.
I would only give feedback or engage with my utility if there was a problem.

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* 9. Now, imagine your Utility is responding to a water problem...

  Strongly disagree Disagree Neutral Agree Strongly agree
Receiving a scientific or technical explanation of what occurred would make me feel reassured.
I would value an explanation of the effort it took to solve the issue by one of the workers through any communication channel (social media, website, newsletter, face to face).
My trust would increase if the head of the Utility explained key milestones on how the issue was solved through any communication channel (social media, website, newsletter, face to face).

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* 10. Lastly, imagine your Utility is starting a new community outreach campaign…

  Strongly disagree Disagree Neutral Agree Strongly agree
I feel it should aim to bring the community together.
I would remember a campaign that was funny.
I would remember a campaign that was informative.
Thank you so much for completing the survey, we really appreciate your help!
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