ISO 27500 - the human centred organisation

This survey seeks your opinion on how you see your organisation in terms of the principles contained in the published standard ISO 27500 - the human-centred organisation.  Each question starts with one of the seven principles described in the standard and is then followed by a short explanation.  You are required to answer each multiple choice question and if you are not sure please indicate "don't know". There are no right or wrong answers and all responses remain anonymous. After each question there is an optional free text field which allows you to elaborate further on your responses or comment on the survey itself. Allow 20-30 minutes to complete the survey.  We wish to acknowledge Ed Milnes for his input to the development of the survey and any questions should be directed to Lee Allford at leeallford@btinternet.com

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* 1. Capitalise on individual differences as an organisational strength
The organisation recognises individual differences as a strength and takes this into account in all areas of its business. It acknowledges that people differ in their abilities and needs and uses ergonomics, and social data on the nature and extent of these differences. 
For your organisation to what extent do you disagree/agree with the following statements where 1=strongly disagree and 5=strongly agree.

  1 2 3 4 5 Don't know
There is a high-profile organisation-wide ergonomics program which aims to maximise peoples' potential
My organisation celebrates and highlights diversity of the workforce in its literature / website / company reports etc.
My organisation gives clear acknowledgement to people – employees or members of the public – who make a positive contribution toward diversity
The organisation invests in office and other technologies which are adjustable for a wide range of users
Job and task design take account of individuals’ different capabilities and limitations, with a view to eliminating personal disadvantages

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* 2. Make usability and accessibility strategic business objectives
Whether the organisation simply uses products, systems, or other technology to do its business or also provides such technology to others, usability and accessibility are the keys to a successful business. The human-centred organisation uses best practices to ensure that products, systems and services are accessible and usable (effective, efficient and satisfying to use) by both customers and personnel.
For your organisation to what extent do you disagree/agree with the following statements where 1=strongly disagree and 5=strongly agree.

  1 2 3 4 5 Don't know
There is a board-level champion for usability and accessibility
We apply international usability and accessibility standards to the procurement, development and use of products, systems and services
We use a human-centred design process for the development of our systems of work and our products / services
Usability and accessibility testing is a key part of all development projects, and is given sufficient resources to be effective
We work to identify the ranges of human behaviours associated with our organisation (be it employee behaviours in or out of work, or customer behaviours)

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* 3. Adopt a total system approach
The organisation recognises that people are part of a comprehensive system which can include many elements such as equipment, workspace, physical, social and organisational environment in which people work and live.

For your organisation to what extent do you disagree/agree with the following statements where 1=strongly disagree and 5=strongly agree.

  1 2 3 4 5 Don't know
It is clear, for all involved, how the activities of individuals or teams contribute to the overall success of the organisation - for example how the activities of teams complement and benefit each other
Technology and equipment used in our organisation is matched to the needs and characteristics of our employees
Any proposed organisational changes are reviewed to look at their potential effects across the whole organisation - and the broader community
My organisation's technology and equipment is well supported by an effective team of technicians (or contractors / consultants)
Potential for human failure (errors, procedural violations) is acknowledged as being unavoidable, and work systems / equipment is designed to cope with that

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* 4. Ensure that health, safety and well-being are business priorities
There is growing evidence that creating healthy workplaces improves productivity, increases staff retention, reduces errors and increases quality. It also helps to reduce work related injuries and ill health and speeds their return to work after an absence.

For your organisation to what extent do you disagree/agree with the following statements where 1=strongly disagree and 5=strongly agree.

  1 2 3 4 5 Don't know
We have a board-level champion for health, safety and well-being
There are planned pro-active health, well-being and safety initiatives supported by a well-managed risk assessment system
Our organisation's objectives and systems create a reward / feedback system that encourage safe behaviour and discourage unsafe behaviour (e.g. deadlines or targets which mean corner cutting on safety)
All employees are given the necessary training so that they know their responsibilities for health and safety

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* 5. Value personnel and create meaningful work
The organisation provides all individuals with meaningful work and with opportunities to use and develop their skills

For your organisation to what extent do you disagree/agree with the following statements where 1=strongly disagree and 5=strongly agree.

  1 2 3 4 5 Don't know
There is an "us and them" culture between senior management and staff
Human errors are dealt with in a fair, transparent and just way, with the prime objective being continuous improvement rather than allocation of blame
Payment and reward systems are motivating, transparent and fair
Resources are put towards making sure employees understand how the whole business / organisation operates (as opposed to just their parts / tasks)
Individuals' contributions and achievements are appropriately and fairly recognised

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* 6. Be open and trustworthy
The organisation communicates openly and transparently to personnel and the outside world

For your organisation to what extent do you disagree/agree with the following statements where 1=strongly disagree and 5=strongly agree.

  1 2 3 4 5 Don't know
There is an effective comments / feedback scheme so that issues can be addressed early and out of the public glare
Difficult decisions (i.e. job changes, redundancies etc.) are communicated effectively and sympathetically, with clear reasoning provided.
Organisational policies are transparent and available for employees to see
The organisation has an effective social media presence which allows for direct and immediate contact with the public, and which is carefully managed

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* 7. Acting in socially responsible ways at organisational level
The organisation behaves ethically and instills pride in its personnel, customers and local community.

For your organisation to what extent do you disagree/agree with the following statements where 1=strongly disagree and 5=strongly agree.

  1 2 3 4 5 Don't know
The organisation has adopted ISO 26000 and follows its recommendations
Payroll giving, donation matching, support of sponsorship achievements and/or other incentives are provided by the organisation, to encourage employee volunteering in the wider community
The organisation has clear ethical values and fair operating practices
The organisation ensures cultural differences are not a hindrance to effective operation and wellbeing of stakeholders
The organisation makes positive contributions to local communities and community initiatives – beyond the provision of jobs
The organisation is committed to reducing it’s carbon footprint, minimising pollution, and using sustainable products.

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* 8. If you wish to receive a copy of the analysis please leave contact details below

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