60 years of Bako Wales

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* 1. Which of the following do you use to place orders at Bako Wales? Please select one in each row

	Always	Mostly	Occasionally	Never
Call to Customer Services	Call to Customer Services Always	Call to Customer Services Mostly	Call to Customer Services Occasionally	Call to Customer Services Never
Email to Customer Services	Email to Customer Services Always	Email to Customer Services Mostly	Email to Customer Services Occasionally	Email to Customer Services Never
Through my Customer Accounts Manager	Through my Customer Accounts Manager Always	Through my Customer Accounts Manager Mostly	Through my Customer Accounts Manager Occasionally	Through my Customer Accounts Manager Never
Through Bako Wales Online Ordering	Through Bako Wales Online Ordering Always	Through Bako Wales Online Ordering Mostly	Through Bako Wales Online Ordering Occasionally	Through Bako Wales Online Ordering Never

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* 2. For each service that you use, how would you rate your experience of ordering? Please select one in each row

	Excellent	Good	OK	Not Good	Poor	N/A
Call to Customer Services	Call to Customer Services Excellent	Call to Customer Services Good	Call to Customer Services OK	Call to Customer Services Not Good	Call to Customer Services Poor	Call to Customer Services N/A
Email to Customer Services	Email to Customer Services Excellent	Email to Customer Services Good	Email to Customer Services OK	Email to Customer Services Not Good	Email to Customer Services Poor	Email to Customer Services N/A
Through my Customer Accounts Manager	Through my Customer Accounts Manager Excellent	Through my Customer Accounts Manager Good	Through my Customer Accounts Manager OK	Through my Customer Accounts Manager Not Good	Through my Customer Accounts Manager Poor	Through my Customer Accounts Manager N/A
Through Bako Wales Online Ordering	Through Bako Wales Online Ordering Excellent	Through Bako Wales Online Ordering Good	Through Bako Wales Online Ordering OK	Through Bako Wales Online Ordering Not Good	Through Bako Wales Online Ordering Poor	Through Bako Wales Online Ordering N/A

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* 3. Following on from Question 2, please could you provide an explanation of your answers and mention anything which would improve your experience when placing an order.

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* 4. How well does Bako Wales currently meet your needs in terms of:
Please select one in each row

	Very well	Reasonably well	Not well	Not well at all	N/A
The overall range of products available	The overall range of products available Very well	The overall range of products available Reasonably well	The overall range of products available Not well	The overall range of products available Not well at all	The overall range of products available N/A
The range of options within different product categories	The range of options within different product categories Very well	The range of options within different product categories Reasonably well	The range of options within different product categories Not well	The range of options within different product categories Not well at all	The range of options within different product categories N/A
Information available about individual products	Information available about individual products Very well	Information available about individual products Reasonably well	Information available about individual products Not well	Information available about individual products Not well at all	Information available about individual products N/A
Support for placing orders	Support for placing orders Very well	Support for placing orders Reasonably well	Support for placing orders Not well	Support for placing orders Not well at all	Support for placing orders N/A
Speed of delivery	Speed of delivery Very well	Speed of delivery Reasonably well	Speed of delivery Not well	Speed of delivery Not well at all	Speed of delivery N/A
Delivery service overall	Delivery service overall Very well	Delivery service overall Reasonably well	Delivery service overall Not well	Delivery service overall Not well at all	Delivery service overall N/A

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* 5. What could Bako Wales do to better meet your needs? Please write your comments below

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* 6. Which of the following do you currently use to get information on (i) products available and (ii) promotional offers from Bako Wales? Please tick all that apply

	Products Available	Promotional Offers
Customer Account Manager visits/calls	Customer Account Manager visits/calls Products Available	Customer Account Manager visits/calls Promotional Offers
Calls to Customer Services	Calls to Customer Services Products Available	Calls to Customer Services Promotional Offers
Talk to delivery driver	Talk to delivery driver Products Available	Talk to delivery driver Promotional Offers
Main website	Main website Products Available	Main website Promotional Offers
Online sales app or desktop site	Online sales app or desktop site Products Available	Online sales app or desktop site Promotional Offers
Bako Business monthly publication	Bako Business monthly publication Products Available	Bako Business monthly publication Promotional Offers
Social media - Instagram	Social media - Instagram Products Available	Social media - Instagram Promotional Offers
Social media - Facebook	Social media - Facebook Products Available	Social media - Facebook Promotional Offers
Social media - LinkedIn	Social media - LinkedIn Products Available	Social media - LinkedIn Promotional Offers

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* 7. And which do you find most useful for both products and promotions? Please select one in each column

	Product information	Information on promotions
Customer Account Manager visits/calls	Customer Account Manager visits/calls Product information	Customer Account Manager visits/calls Information on promotions
Calls to Customer Services	Calls to Customer Services Product information	Calls to Customer Services Information on promotions
Talk to delivery driver	Talk to delivery driver Product information	Talk to delivery driver Information on promotions
Main website	Main website Product information	Main website Information on promotions
Online ordering website/app	Online ordering website/app Product information	Online ordering website/app Information on promotions
Bako Business publication	Bako Business publication Product information	Bako Business publication Information on promotions
Social Media – Instagram	Social Media – Instagram Product information	Social Media – Instagram Information on promotions
Social Media – Facebook	Social Media – Facebook Product information	Social Media – Facebook Information on promotions
Social Media – LinkedIn	Social Media – LinkedIn Product information	Social Media – LinkedIn Information on promotions

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* 8. How would you rate Bako Wales for each of the following:
Please select one in each row

	Excellent	Good	OK	Not Good	Poor	N/A
Letting you know about order issues	Letting you know about order issues Excellent	Letting you know about order issues Good	Letting you know about order issues OK	Letting you know about order issues Not Good	Letting you know about order issues Poor	Letting you know about order issues N/A
Communicating about deliveries	Communicating about deliveries Excellent	Communicating about deliveries Good	Communicating about deliveries OK	Communicating about deliveries Not Good	Communicating about deliveries Poor	Communicating about deliveries N/A
Sharing information about new products	Sharing information about new products Excellent	Sharing information about new products Good	Sharing information about new products OK	Sharing information about new products Not Good	Sharing information about new products Poor	Sharing information about new products N/A
Sharing information about promotional offers	Sharing information about promotional offers Excellent	Sharing information about promotional offers Good	Sharing information about promotional offers OK	Sharing information about promotional offers Not Good	Sharing information about promotional offers Poor	Sharing information about promotional offers N/A
Resolving order queries	Resolving order queries Excellent	Resolving order queries Good	Resolving order queries OK	Resolving order queries Not Good	Resolving order queries Poor	Resolving order queries N/A
Resolving invoice queries	Resolving invoice queries Excellent	Resolving invoice queries Good	Resolving invoice queries OK	Resolving invoice queries Not Good	Resolving invoice queries Poor	Resolving invoice queries N/A

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* 9. What could Bako Wales do to improve our service to you? Please write in the comment box below

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* 10. We are exploring different ways of getting information out to our customers. Would you like to receive information from us via direct email about any of the following? Please select one in each row

	Yes	No
New products in lines you order	New products in lines you order Yes	New products in lines you order No
New products in other lines Bako Wales offers	New products in other lines Bako Wales offers Yes	New products in other lines Bako Wales offers No
Promotional offers on products you order	Promotional offers on products you order Yes	Promotional offers on products you order No
Promotional offers in other lines Bako Wales sell	Promotional offers in other lines Bako Wales sell Yes	Promotional offers in other lines Bako Wales sell No
Relevant short date price reductions	Relevant short date price reductions Yes	Relevant short date price reductions No
Supplier events we organise	Supplier events we organise Yes	Supplier events we organise No

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* 11. If you answered Yes in Question 10 - Please provide the best email address to send this sort of information to

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* 12. When you need to source a new product for your business, how do you find out who you can get it from?

Online/Google Search to find suppliers

Ask Bako Wales if we offer it

Check Bako Wales website/online ordering site

Contact a different existing supplier

Check on existing suppliers' websites

Other (please specify)

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* 13. Are there any specific products/product lines that you would like Bako Wales to consider supplying?

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* 14. Finally, can you tell us whether your business has and uses each of the following:
Please select one in each row

	Yes	No
LinkedIn	LinkedIn Yes	LinkedIn No
Instagram	Instagram Yes	Instagram No
Facebook	Facebook Yes	Facebook No
Twitter	Twitter Yes	Twitter No
Pinterest	Pinterest Yes	Pinterest No
TikTok	TikTok Yes	TikTok No
Website	Website Yes	Website No

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* 15. If you do have a website, please tell us your website address