Farms and Estates - Professionals Survey

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* 1. Which sort of professional are you?

Bank manager

Land agent

Solicitor

Accountant

Other (Business consultant, insurance agent etc)

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* 2. On how many occasions would you have met face to face with clients or potential clients in the last two months in normal circumstances?

More than 50 (e.g. more than 5 /week)

25 to 50

5 to 25

0 to 5

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* 3. Would your meetings normally have been at client premises or in your office?

More than 80% at client premises

Between 50% and 80% at client premises

Between 20% and 50% at client premises

Less than 20% at client premises

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* 4. What percentage (%) of these meetings have gone ahead in some form or other?
(NB the total below should come to roughly 100%! e.g. if most matters have been dealt with without meetings and a few by telephone then choose 50%+ for the “without meeting” option and 0-10% for the “telephone” option. If all by “video conference call” then choose the 50%+ button for this option).

	0-10%	10%-20%	20%-30%	30%-50%	50+%
Video conference call	Video conference call 0-10%	Video conference call 10%-20%	Video conference call 20%-30%	Video conference call 30%-50%	Video conference call 50+%
Telephone	Telephone 0-10%	Telephone 10%-20%	Telephone 20%-30%	Telephone 30%-50%	Telephone 50+%
Matter dealt with without meeting	Matter dealt with without meeting 0-10%	Matter dealt with without meeting 10%-20%	Matter dealt with without meeting 20%-30%	Matter dealt with without meeting 30%-50%	Matter dealt with without meeting 50+%
Deferred until face to face meeting can take place	Deferred until face to face meeting can take place 0-10%	Deferred until face to face meeting can take place 10%-20%	Deferred until face to face meeting can take place 20%-30%	Deferred until face to face meeting can take place 30%-50%	Deferred until face to face meeting can take place 50+%

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* 5. If using video calls, how effective was the meeting?

Just as good as face to face contact

Most business conducted satisfactorily

Limited usefulness

Not effective at all

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* 6. How effective was the IT for your video calls?

Worked perfectly

Worked perfectly, but client needed handholding to set-up

Worked to a limited extent

Rather unsatisfactory

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* 7. Do you think you and the client benefit more from a video call as opposed to a telephone call

Lots more

Slightly more

No difference

Less because of the hassle and IT issues

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* 8. What proportion of your clients would be happy to hold meetings by video call at the moment?

More than 75%

Between 50% and 75%

Between 20% and 50%

Less than 20%

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* 9. Will the number of physical face to face meetings that you hold decrease in the future as we get used to working in different ways?

Reduce by more than 50%

Reduce by 20% to 50%

Reduce by up to 20%

Not reduce at all

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* 10. How much time do you think you can save travelling to meetings each week?

Reduce by more than 10 hours

Reduce by more than 5 hours

Reduce by 2 to 5 hours

Reduce by less than 2 hours

No saving at all

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* 11. Are you concerned that without face to face meetings you will not have such good relationships with clients?

Very concerned and not sure how to bridge the gap

Very concerned but IT (video calls, webinars, telephone etc) will help bridge the gap

Slightly concerned and not sure how to bridge the gap

Slightly concerned but IT (video calls, webinars, telephone etc) will help bridge the gap

Not concerned at all

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* 12. Any further comments you would like to add.

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